"We went to this restaurant on bank holiday Monday (28th Aug) after visiting both Manchester locations a few times and always having decent experiences. We dined with my wife and two sons (aged 10 and 14). I want to mention that we understand businesses need to make a profit, and we are not hesitant to pay for good food. However, we were extremely disappointed with our visit tonight and regretted going out of our way to come here. The restaurant was dark, dingy, and dirty. The menus were sticky and in need of a clean, and the tables were also dirty. The entire place looked worn out, and the staff looked like they had just rolled out of bed. We had to wait a long time after being seated (despite booking online) just to be acknowledged and order drinks. The food was mediocre at best and way overpriced. We ended up paying almost £100 for the four of us, with nearly £10 of that being a service charge that was not mentioned anywhere. We asked for hot sauce for our fries and were charged a pound for a small pot of some Tabasco-like sauce. This felt outrageous, especially considering the high prices and the fact that most other burger places provide it for free. Considering the inadequate service, the poor condition of the restaurant, and the average (at best) food, these hidden costs felt like a slap in the face. We didn't complain because we are polite, but we definitely won't be coming back. I would advise others to avoid this place."
