"Something’s changed in ‘Finestra’, and not just the name. Staff changes cannot all be described as a positive dimension of the “new” place. While friendly, there is, generally, a lack of enthusiasm, with visits now very much ‘hit or miss’ experiences. The quality of coffee is inconsistent, and the reported absence of some basic items is unacceptable. These are some of the reasons why standards have fallen. The positive news, though, is that the existing weaknesses could and should be easily addressed. Lower the cost of presently overpriced cakes; also, ensure that coffee is always piping hot, and consistently good, regardless of which staff member happens to be making/serving it. Music should be in the background to complement the ambience not dominate the mood. Oh, and why not reinstate the customer ‘loyalty card’? Doing so will convey the basic message that clients are valued. Simple measures that, if taken on board, are likely to lead to a better all round deal and experience for owner, staff, and customers. Failure to recognise such realities, and an unwillingness to take action is, sadly, likely to lead to the further demise of what is potentially a vibrant, welcoming feature of the village."
