HOUNSLOW
Pavillon Rouge

Pavillon Rouge

474 Great West Road, TW5 0TA, HOUNSLOW, United Kingdom

Meat • Halal • Salad • Fast Food


"Over the last 10 15 years Pavillon Rouge was arguably the no.1 Doner Kebab Shop in West London. However over the last few years it has been slowly on the decline. I remember their Doner kebab meat during this time being absolutely exceptional and miles ahead of anyone else 's lamb meat.... but about 3 4 years ago they changed their Doner meat and it went from being this fantastic wafer thin juicy tasting meat to a processed generic meat. People would come just for the meat. I have been back a few times in the last few years, but yesterday was really dissapointing. I went back hoping for improvements but the meat hadn 't changed. What made it worse was my Doner kebab meat was burnt (could of just been a one of to be fair, but was annoying) and what was even worse was how GREASY the whole Doner wrap was and also the packaging was dripping in grease something not associated with Pavillon Rouge.....ever. Super sad times as it looked like the staff honestly was completely oblivious to all this, as they still get people coming in to buy. But for me its not all about quantity, its quality too. I would strongly encourage the owners or staff to give their point of view as I feel like I speak for a good few friends from around the Hounslow area.. Also I find it incredibly unprofessional reading other similar negative reviews and all the Owner can say is 'Thanks for your visit '. Surely you want to improve your business based off loyal honest customer feedback :"

The Roastery

The Roastery

61 Kew Bridge Road, TW8 0EW, HOUNSLOW, United Kingdom

Tea • Coffee • Chicken • Chocolate


"This place is next to Kew Bridge train station. A lot of the footfall is from people about to get on a train and grabbing a coffee/bite to eat. Therefore they often don't have long to hang around and wait to be served/coffee made. I put up with their slow service a few times because the coffee is generally decent and the food is good quality (which is why it's 2 stars, not 1). But I was standing by the till today, train coming in 5 minutes, 3 staff members in the kitchen area doing non-essential food prep and NONE of them came up to take my order. After about 100 seconds of be staring in disbelief, one of them bothered to acknowledge me and said they would be over in a few seconds (which would have been more like another minute), to which the train was coming in 3 minutes and they hadn't even taken my order, let alone made my coffee, so I just left. The level of customer service is appalling. Given the location and type of customers that come in, you would think they understand the need to be quick (I can live without the smile and friendly service). Edit 07/02/2023- I came in here one more time from desperation of needing a coffee. My train was coming in 8 minutes so I thought there should be enough time to get a coffee and get onto the platform. Just two people in front of me in the queue, so you'd think 5 mins and you should be out. 10, yes TEN minutes later, I got my coffee and MISSED my train. Absolutely Never again. Avoid this place of you're coming for a coffee and getting the train"