"Thought we would pop in here for lunch yesterday (31/8/16) as menu looked nice and seemed to be a fair few people in there. Well, never again. I have NEVER written a negative review on her before, but feel so strongly about this that here I am.........Customer service was awful, bordering on rude. First item I ordered was a jacket potato with cheese. Only to be informed they have run out of cheese. Um, really!? Ok. Should have run out then. Ended up with a reasonable ham sandwich, reasonable plate of fish, chips and mushy peas. Which is where the word reasonable ended. Chicken nuggets for my daughter weren't hot, just about warm. Sent them back, returned plate 5 minutes later..... 1st nugget my daughter broke open, hot and steaming.......next one actually almost FROZEN still in the middle. Hello, food poisoning anyone?! I took them back again and got shrugged at. Man who was serving had nothing better than a shrug and the woman in the kitchen came and joined in the shrugging and excuses. On top of this, the cheeseburger I ordered was served lukewarm, which rather stupidly, I was just going to leave, rather than make a fuss. Cook informed me it was fine, as they use probes to check temperatures!!!!!!I'm afraid the return of undercooked almost raw chicken nuggets served to my 9 year old daughter rather tipped me over the edge and I demanded my money back for those 2 meals. Should have got the log back I feel in hindsight, all things considered. Oh, and having being told they had no cheese when I ordered the aforementioned jacket potato, my undercooked burger came with a heap of grated cheese on it! So, awful service, shrugs, lies and excuses for the appalling food which was a serious food poisoning risk and a half refund. Do not visit here. Disgusted by the experience and I am generally easy going and never complain. My husband and i worked in catering for many years and it amazes us that this place hasn't been shut down. Unless we just hit them on a very bad day, in which case this review should serve as a wake up call."