"I was not a guest at the Killyhevlin hotel but booked dinner a month in advance for my partner's birthday. On arrival it was not particularly busy, in hindsight this should have been a red flag. Our waitress left us standing for about 5 minutes while she wraped up her conversation with her colleague. before she acknowledged us. I had requested a window seat with views of the Lough similar to the photos on the site, instead we were seated by the fire exit with excellent views of the table I had requested. Our waitress, once she had us seated then proceeded to ignore us for another 50 minutes giving me ample time to ponder why I chose this resturant. During this time she had a 45 minute conversation with another table of guests at the resturant who she seemed to know. After being ignored by every other server at the resturant, who all seemed to be locked on a permanent loop of the resturant floor where they ignored most customers and focused on the space slightly above our heads, all while avoiding eye contact, I managed to get the attention of one of the younger waiters. After explaining we had been waiting quite a while he scampered away to pry our waitress from her banter, she must have insisted he take the order as he returned, hastily apologised, and took our order. I asked to speak to our waitress who returned and claimed that there was a mix up, although she had introduced herself as our waitress and said she would return to take our orders when we arrived. I brought this up with her and she eventually begrudgingly apologised and offered a drink for our troubles. From starter to main course to dessert. . . .no water poured, no wine poured, never asked if everything was ok or if we needed anything basically a complete lack of service. She did not return to try and remedy the situation but passed the buck to one of the younger staff to step in and avoided our area of the room for the rest of the night, going as far as to leave the payment stand when we came to pay. The food was rather greasy and quite tasteless and the experience definitely wasnt helped by the shocking service. The one star is for the lovely young lady who brought my partner her dessert with a candle and sang happy birthday. This was truly the only highlight of an exceptionally awful meal."
