"We moved away from Epping a couple of years ago, but when we did live there, Cafe Mio was our favourite cafe, and I have previously left 5 star reviews. I am sorry to say that this cafe has gone downhill massively. My daughter and I were in the area visiting our optician and decided to go to Cafe Mio for lunch. The menu has changed, and it didn 't have our old favourites, which was the salmon salad and the steak and onion baguette. My daughter asked the waiter (male, 20s, brown hair, and slight beard) for an alternative to the steak baguette. He suggested the steak burger. I asked what it came with, and he said, Cheese if you like. She ordered this, and I ordered poached eggs on toast, making sure to tell the waiter I wanted runny yolks. Food arrived, and the burger was not what I would call a steak burger. It tasted cheap and was so greasy that the bun disintegrated. My poached eggs were on toast from a cheap white loaf, not artisan bread by any means, and the water from the eggs had soaked through the toast, making it inedible. I literally only ate the eggs, which had hard yolks not runny like I asked. My daughter left more than half of her burger. When i asked for the bill, I was told a price, they didn 't provide me with a paper bill, and it was much higher than expected, so I asked to see the itemised bill. I noticed that they had charged me £2.50 extra for cheese on the burger. The burger was already £12 and definitely not worth the price. I can get an amazing truffle burger in central London for the same price! I was perplexed and asked the waiter if the charge was correct. His surly reply was, Of course we charge extra !! I was horrified as he said it with such a rude adolescent attitude. I was so upset, and he quite literally shrugged his shoulders. Disgusting attitude! He DID NOT say the cheese was an extra charge when we asked about the burger. We would not have ordered it had we known this. He did not offer to deduct it. I told him I wasn 't pleased and would not be back. He couldn 't have cared less. Shocking attitude and to think this cafe used to be a brilliant little cafe with lovely staff. I can only assume that it 's under new management as I did not recognise anyone there. There are loads of amazing places to eat in Epping, so I 'd give this place a wide berth!"
