"After following up again about the fries, the bar manager completely ignored us, still without offering any apology. When we asked for the bill, there was once again no acknowledgment of our concerns. We indicated that we wouldn't be paying for the fries, and yet again, there was no apology. The bill arrived without a service charge, which we wouldn't have paid anyway; however, in our honesty, we didn't double-check the contactless payment, and unfortunately, the staff had added a service charge without us noticing—something we definitely wouldn't have agreed to.
This was a lesson for us to be more vigilant in the future, and we hope others will take note. It's a shame because the food was really good."
