"Two weeks ago, I made a reservation for a group dinner at The Three Horseshoes. I had seen on Facebook that they were offering a lovely Christmas meal, so I assumed we would be able to enjoy it since it was December. However, when we arrived, we were informed that the Christmas meal was pre-order only, which was not stated on Facebook, and that we would have to order from the more expensive a la carte menu. We were given copies of the menu, but it turned out that the party had different versions, causing unnecessary confusion. Despite the pub looking festive with an open fire and Christmas tree, the table lacked a Christmas menu, serviettes, and crackers, making it feel unfestive. Drinks were slow to arrive, and we had to ask for water twice. Starters took about half an hour to come out and were decent. However, we then waited for over 1.5 hours for the main courses. After an hour, we were told that there were only four steaks instead of five, and it was clear that they hadn't even started cooking. One person was told to choose an alternative, but when they opted for a chicken burger, they were then informed that they were out of chicken burgers as well. We reluctantly made our third choice. The mains were disappointing, with the battered fish being wet, tasteless, and with a thick, hard batter, the steaks were chewy, and the horseradish sauce was overly salty and not homemade. The chicken burger was served cold. After waiting nearly two hours for our mains, we felt compelled to eat most of the food despite wanting to send it back. The manager apologized and offered a 50% reduction on our food bill, but for all of us, this Christmas meal was a letdown and a disappointing experience."
