"This was a return visit, much looked forward to, to celebrate a family special birthday. Booked several weeks in advance, specifically requesting a table in the bar dining room for 1pm, Sunday lunch and would order the roasts 2 days before. Knew something was wrong...when they rang asking us to confirm table was booked for 1.45 and they said we had booked duck. Said no that is not us, but it was clear from their confusion that they had not made a note of our booking, but said ‘no problem, we would have a table. I would add here that a deposit had been paid at the time of booking. So we arrived on time as booked, and instead of being seated where we had booked, our party of six were shoved into a tiny corner in the main very crowded bar clearly not a dining table more a wide plank of wood. None of the other tables in this bar were used for eating. The bar was crowded with drinkers standing up, (no social distancing whatsoever) and when we sat down were literally squashed together, our seated backs were being jostled and shoved by drinkers, our heads knocked and and drinks spilt onto us. The noise of shouting behind us was deafening. The table was not suitable at all to eat at it was only large enough for drink glasses. When the food arrived, the veg and meat dishes and wine bottle had to be placed on the windowsill. We had no veg until we asked if there should be some and the girl said she didn’t know but would check. When the veg arrived the meat was nearly cold. We asked for more gravy hoping to disguise the cold meat, but that never appeared. We asked to be moved to a proper table but were told that they were all taken, no doubt due to our original booking having been lost. The food was very poor two tiny joints of meat between six the pork was cold and the beef was cold and raw in the centre. They had clearly been sitting in the kitchen for a very long time. Those tiny ‘joints’ cost £150!, a total rip off disgrace from a quality butcher, they would not have cost more than £20 total. We had not been asked how we wanted the beef cooked. When the bill came, we found that the prices of the roasts were significantly more than menu on website and on checking were told that it costs money to change the website! The woman at the bar rudely grabbed the bill and said I’ll change it, and then slammed it down on the bar top. To make matters even worse, on arrival home, found that the deposit paid had not been taken off the bill, although this was rectified. We will never return to this place despite it always having been our favourite and cannot recommend it whatsoever."
