"Still no answer to the email sent on June 11th to the email address given to me by bar manager in regard to being over charged. To whom it may concern, I am writing to you as advised by the bar manager at The Shakespeares Head, Holborn on Wednseday night 31st of May, regarding a matter of an error in payment on the night. I went to the bar on three ocassions but noticed after the third time, that I had four charges on my online bank statement. I immediately brought this to the attention of the bar manager, who after a brief conversation advised me to write to yourselves using this email address. I have since been on to my bank to check details and can give you times and the order of drinks I asked for, as follows, At 17.39 I ordered a pint of Helles Belles and was charged £5.49 At 18.45 I ordered a pint of Guinness, a pint of Bud and a pint of San Miguel and was charged £16.75 At 21.18 I was charged £8.75 for something I didn't order and then a minute later, At 21.19 I was charged £12.06 for 1/2 Bud, 1/2 Guinness and a Pint of San Miguel which I had ordered. I believe I was charged in error for somebody else's order, by a member of staff passing me a card machine and then as I my drinks were served I was charged again, for the drinks I actually ordered. At the time it happened i didn't question it as I assumed my first tap had not gone through, as this does happen from time to time but on my way back to the table with my drinks I thought i should check. This is when my online account showed two seperate transactions. I then asked at the bar to speak to somebody about this matter. Please could this be looked into and a refund for the amount of £8.75 of which is the error in question. Regards, Mr. Aidan Daley"
