Bristol
NOA Japanese

NOA Japanese

1213 Waterloo Street, BS8 4BT, Bristol, United Kingdom

Sushi • Asiatic • Seafood • Japanese


"Disgraceful customer service! The three of us ordered via the QR code as requested, but there was an error on my friend’s phone. When my friend called the waitress over to ask she was quite abrupt and started touching the screen (NOT covid friendly) When the food started coming out we quickly realised that my friend’s food had been ordered twice so she instantly told the waitress who only responded the kitchen had already cooked it and we would have to take it. We explained we did not want it, and would not eat it but she grew increasingly angry and aggressive with us and started insisting it wasn’t her fault, and that we ordered it so we would have to pay for it. Still shocked how much she argued with us, but eventually she agreed not to force us to have the extra food and then stormed into the kitchen and started shouting quite loudly we could hear quite clearly in the restaurant. The atmosphere after that was so tense and awful, we half expected her to try and charge us when we asked for the bill. Thankfully she didn’t but there was a laughable enforced “service” charge added I simply didn’t have the patience to argue it, we just needed to leave at that point. Will never be returning, which is a shame because the food was nice. We’ve often ordered take out from here also but after what happened today we will no longer be giving them our custom."

Joy Raj

Joy Raj

31 Regent St, BS8 4HR, Bristol, United Kingdom

Cafés • Sushi • Seafood • Asiatic


"On arrival we were warmly greeted and seated straight away. Our drinks order was taken and these arrived quickly, we were also able to order poppadoms and pickles whilst deciding on what to eat. If I was to have one slight issue, and this is a common problem with many restaurants, it would be that the soft drinks range should be just as extensive as the alcohol range etc. and of similar size ranges, not just tiny little bottles. As our group had not met up for some considerable time we did take quite a while before placing our main food order, but this was not a problem for the staff as they were available when we required them but they remained in the background and were not pushy or overbearing in trying to get us to place our order. The food menu was wide ranging and well explained, the staff were also more than willing to alter dishes to accommodate dietary requirements where possible and were knowledgable about the ingredients of each dish. The quality of the food was very good and it was evident that care and attention had been put into each and every dish that we had. The food was well presented and portion sizes were plentiful, certainly everyone was very well fed. After our main course was cleared we were provided with hot towels to freshen our hands, and with out bill we received chocolates for everyone. A good time was definitely had by everyone. I thank all the staff at the Joy Raj for a great evening out."