Aberystwyth
Medina

Medina

10 Market St Aberystwyth SY23 1DL, UK, United Kingdom

Mexican • European • Desserts • Breakfast


"Great food and been there many times. As a party of 7, with 3 children under 6 years, thought best to book a table. Told on the phone that they don 't take bookings. Arrived early and found a large table, and just as the other 6 were arriving I was told the table was booked! If I 'd known I would have found another cafe. As it was we waited ages for a table with small children milling around, complete with dirty looks from staff. Disappointing. Some suggestions on how you could have dealt with the situation better: 1. Let us stay on the table until another table was ready, as the party for the reserved table did not turn up for over half an hour. 2. Apologise that the table was not clearly marked as reserved. There was a bottle that I noticed much later, where 'reserved ' was written on only one side, which faced the kitchen. 3. The waiter should have mentioned the reservation rather giving me menus and taking a coffee order while I waited. 4. The waiters (yes several, I must have looked like trouble) who turfed me off the table just as my family were arriving could have explained why the table was reserved when i had been unable to reserve a table because, as you said on the phone, you 'don 't take reservations '. You replied that it was reserved for a 'private party ' and when I asked how that differed from a table booking, you kept repeating the words 'private party '. I was none the wiser. 5. An apology would have gone a long way rather than treating me as a difficult customer. 6. You made me feel totally unwelcome at your restaurant. 7. Well done! Your service, or rather the lack of it, has lost a formerly loyal customer. Quite frankly I 'd rather eat at MacDonalds, at least they 're polite to their customers. Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 4 Service: 1 Atmosphere: 3"

Starling Cloud Aberystwyth

Starling Cloud Aberystwyth

Boulevard St. Brieuc, Aberystwyth I-SY23 3TL, United Kingdom, SY23 1PH

Pub • Fish • Pizza • British


"I really don 't like to make negative comments about place like this and I 'm quite understanding of the difficulties they can have, but this was a genuinely disappointing experience. The first thing that struck, was the food scraps left under the table, which doesn 't give a great impression regarding cleanliness. The table we were given had two heights, which created obvious issues regarding drink stability. The menu is quite varied, with a couple of vegan a some vegetarian options on offer. The prices appear a little on the expensive end of the scale, as it 's hardly Michelin standard. When we had finished, we were asked how the meal was, we mentioned that the children 's cheeseburgers had been quite peppery, especially for young children. I mentioned that I tried it myself and I found it to be too peppery to enjoy, the response was not particularly apologetic, from either of the staff members we told. I would guess that nothing we said will be taken into account and that pepper would continue to be over used. The indoor children 's 'play area , has 4 wall puzzles and 3 vending machines, in addition to plenty of litter, which had clearly been there for some time. The staff were polite, but clearly at a loss of what to do in the event of customer complaints. In summary, it was somewhere that offered vegan options, the service was fine, parking is easy, unfortunately however, it won 't be on my must go back list."