Téléphone: +442380231101
Adresse: 61 Commercial Road, SO15 1GH, Southampton, United Kingdom
Ville: Southampton
Menu Plats: 10
Avis: 6462
Site Web: https://thevestryrestaurantandbar.co.uk
"My friend and I booked to eat here at 5.30pm before a show at the theatre opposite. We were running late so notified the restaurant who asked us to preorder over the phone as they were very busy, which we did. We were only 15 minutes late and our drinks order was taken promptly and our starters arrived shortly after. This is where it all went downhill. The starters were beautifully presented but luke warm, we couldn 't get anyone 's attention to send the food back and as we were starving and had been running late we ate them. It was more or less impossible to get drinks ordered, no one came to check on us and after waiting an hour for our main course, which we had preordered, I asked a waitress to check on our food order, she said she would and then I watched her go and stand to one side and do nothing! at 7;00, I informed a waiter that if our food wasn 't out in the next 5 minutes we would have to leave as we 'd been in the restaurant since 5.30pm and our show started at 7.30pm. He then returned with our food which was lamb rump, however, it was basically raw. I asked the waitress if I could have it cooked some more and she wondered around the restaurant with my plate for 5 minutes and eventually returned saying that the chef said 'that 's how we serve it here '. I pointed out that it was now not only still raw but the entire plate was cold, I asked again if it could be cooked some more and she returned 10 minutes later with the same plate! It was now 7.30, we still hadn 't eaten and had no choice but to leave as we didn 't want to miss our show. Our waiter knocked 10% off the bill and gave us 2 glasses of wine on the house, which we had to down as we were putting our coats on to leave, but if I hadn 't been going to see a show I wouldn 't of paid for any of it, I just didn 't have time to argue. Everyone around us seemed to be in the same boat. Such a shame as the venue is stunning in a really great location, it just seemed terribly short staffed and the staff that were there didn 't have a clue what they were doing. Wish we 'd gone to the Mayflower up the road."
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