Téléphone: +441212339144
Adresse: 95 Warstone Lane, Birmingham, B186NG, B18 6NG, United Kingdom
Ville: Birmingham
Menu Plats: 31
Avis: 4615
Site Web: http://urbanartbar.co.uk
"AWFUL CUSTOMER SERVICE NO FOOD! I visited the Red Lion, JQ Birmingham today with a college, it’s our regular lunch spot, and ordered Fish Chips. After waiting 55 minutes – asking several times “any idea how long the food be?” It finally arrived. However, on arrival it was actually Halloumi Chips so I called the waiter back and asked for the meal to be corrected, and get Fish Chips. The waiter said he would check with the kitchen what had happened. However, on his return he said it would be another 15 minutes, by which time my lunch break would be well over, and my colleague was halfway through his lunch) so I asked for a refund instead. The waiter thought he’d refunded my Fish Chips, but instead had charged me again so I had to go back and show him my online bank statement to finally get the money back – twice! So after being in the pub for 1hour and 15 mins I left having not eaten, with no apology or compensation. Disgracefully, the waiter didn’t even offer to take my colleagues meal or drinks off the bill as a gesture of good will. As a business we’ve been going to the Red Lion for over 10 years, but we will not be returning under this ownership. Really disappointing service and visit!"
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