The Point At Haven - Carte

Banks Road 161, Poole, United Kingdom

🛍 Wine, Seafood, High Tea, Bar-lounge

3.5 💬 331 Avis

Téléphone: +441202707333

Adresse: Banks Road 161, Poole, United Kingdom

Ville: Poole

Menu Plats: 29

Avis: 331

Site Web: http://www.fjbhotels.co.uk/haven-hotel/dining/

"We have had a booking for 19:00, I have had the confirmation email and we were on our way. Traffic in Sandbanks was really bad due to roadworks, and I know they keep the table for 15 minutes but I thought I will call to let them know we migjt be late. I called just before 19:00, a guy picked up. He was nice and he said there might be an issue because he cannot find our booking, he placed me on hold trying to resolve the issue and then after several minutes (while we were stuck in traffic on the way there), a lady picked up the phone. I suppose she was a manager, But not sure she did not present herself. And she sharted the conversation with “right , what is the issue what is the name on the booking?” Confirmed my name the 4th time and she started rasing her voice at me, like it was my fault and saying we are busy and I don’t have a table for you. (No apologies, not trying to help just a blunt “f**k you attitude and raised voice). This is a restaurant which presents itself above the regular restaurants and pubs around here but this employee is ruining the image. I understand language barrier can sometimes be an issue, but this lady was rude and her attitude was discusting. I will raise this further."

User User

Such a shame , hotel very sad and dated . Will not return

Adresse

Afficher la carte

Avis

User
User

2nd visit in 1 week as I loved it so much. Great view, excellent service and affordable prices.


User
User

Lovely food, nice friendly service. Enjoyed the food but the cocktail did not look like the photo advertised


User
User

Excellent and tasty food served as one looked out to sea. A little pricey, but isn’t it true of most places today. Voir le carte


User
User

If you want to relax and watch the boats go by in comfort and have a nice lunch at the same time, this is the place for you.


User
User

restaurant was empty, but eat very well and the lookout extraordinary. the service was mixed with a person who was clearly very new


User
User

John Dory dish was pretty good but monkfish was unpleasant, crudely spiced and under seasoned. With two beers and no starter or pudding, total cost was over £75 for two of us. A decent meal with wine for two would cost around £125+ Voir le carte


User
User

Overall a pleasant experience with high quality food. Generous portion size as we only ordered one afternoon tea between the two of us. Definitely would recommend and will look forward to trying the afternoon tea again on our next stay.


User
User

Food was very good but this restaurant is ridiculously overpriced. We paid over £180 for dinner for myself, my wife and our 3 year daughter. That is extortion! Our dinner the next night in town cost us £80, which is what we would expect. The view here is off course excellent but not worth the extra hundred quid!


User
User

We have had a booking for 19:00, I have had the confirmation email and we were on our way. Traffic in Sandbanks was really bad due to roadworks, and I know they keep the table for 15 minutes but I thought I will call to let them know we migjt be late. I called just before 19:00, a guy picked up. He was nice and he said there might be an issue because he cannot find our booking, he placed me on hold trying to resolve the issue and then after several minutes (while we were stuck in traffic on the way there), a lady picked up the phone. I suppose she was a manager, But not sure she did not present herself. And she sharted the conversation with “right , what is the issue what is the name on the... Voir le carte

Catégories

  • Wine Une sélection soignée de vins fins du monde entier, offrant des rouges riches, des blancs vifs et des rosés élégants pour accompagner parfaitement votre repas. Savourez l'arôme unique, la saveur et la complexité de chaque bouteille.
  • Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée ! Voir le carte
  • High Tea Une expérience d'après-midi délicieuse avec une variété de thés fins accompagnée d'une sélection exquise de sandwiches raffinés, de délicates pâtisseries et de scones fraîchement cuits servis avec de la crème caillée et de la confiture.
  • Bar-lounge Découvrez une atmosphère détendue dans notre Bar-Lounge, où vous pourrez vous détendre avec une sélection rafraîchissante de cocktails, de vins fins et de bières artisanales, accompagnée d'un assortiment de petits plats et de collations délicieux, parfaits pour le partage.

Commodités

  • Amex
  • View
  • Carte
  • Beer
  • Menu
  • Wine

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"Booked a table of 5 for my birthday dinner. We were promptly seated then immediately asked for drinks orders before even being offered a drinks menu or water. After we had ordered drinks we were being rushed into ordering some food, every two minutes different waiters coming and asking if we are ready to order (at least 7 times). After we did order and the food was brought out, we were then just forgotten about and nobody came over anymore to check if we needed any more drinks (4 out of 5 glasses were empty) or if the food was ok. (It was- but no one checked). After we had finished dining, we still had empty glasses and had to wait 20+ minutes until we eventually stopped a waiter walking past and asked if we could order more drinks. The drinks then took another 15 minutes to come. It was also very disappointing that although we had mentioned on the booking itself that it was for my birthday, there was no acknowledgement of this (I have been before and had received a plate with ‘happy birthday’ written on it in some kind of sauce with a sparkler). My sister even went to ask the woman working on the front desk and received a standoffish attitude back saying no. When the £235 bill came, it even listed ‘birthday plate £0.00’ on it!!! That really let the evening down. The interactions with the staff themselves were great, they were very polite and personable but the actual level of service of being rushed to order and then totally forgotten about really dampened what could have been a fantastic evening."