The Earl Grey Tearoom

Casa Da Claudia

➤ 5 Castle Street, TUNBRIDGE WELLS, United Kingdom

Cafe • Pizza • Cafés • European

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"My wife and I were looking forward to visiting this cafe in view of the excellent reviews . However when we arrived we were approached by a chap , possibly the owner who, instead of offering assistance to get over the threshold step told my...wife and it would be better if we did not go in as it may be unsafe. We couldn't believe this man's attitude, offered no assistance and basically made us feel unwelcome. We left disheartened that such discriminatory people still exist , although we ended up having an excellent breakfast in the Coffee Grind around the corner. I have to say in all my years visiting older buildings which do not have purpose built disabled access this is the first time I have had such a negative unfriendly experience ."

Il Vesuvio

➤ 112 Camden Rd, Royal Tunbridge Wells, TN12QX, TN1 2QL, TUNBRIDGE WELLS, United Kingdom

Cafés • Pizza • Seafood • Mexican

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"Firstly I would like to say that this restaurant has just been refurbished, and it didn’t feel like an Italian restaurant, more like a cafe at the beach somewhere! It felt very sparse and most Italian restaurants I e been to have proper tablecloths on the table but these were plastic and I noticed one table it was tapped up underneath, in my opinion it needs to be made more warmly and have more of a family feel. The food was really nice,although I would advise anyone to make sure they double check their order as I chose chicken in a sauce really nice which came with vegetables but I also asked for a separate portion of potatoes, when it arrived I just had chicken with a few cut up potatoes and a very very small garnish of salad ! I mentioned this to the waitress who had taken our order and she said I know but the chef had given you extra salad !! Sorry but salad is not vegetables , it clearly said on the menu it came with vegetables. Having said about the above issue, the meals we all had were nice and the staff gave us a very warm welcome and because of the blip they said we could have a free pudding…..not sure if we all did or it was just mine but I never see the bill as we were treated to this. To finish the evening off we were given a lovely limoncello shot. We would definitely go back. Thankyou for a lovely evening in your restaurant"

Zorba Meze Grill

➤ 4 Upper Grosvenor Road, TUNBRIDGE WELLS, United Kingdom

Meat • Grill • Coffee • Mexican

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"I came to lunch with some friends after reading fabulous reviews. we live near kingston so from our usual opposite. now we were not disappointed that eating was absolutely delicious and we had a nice charming waitress named noami I hope it is. the right writing! She was attentive without being intrusive and nothing was too much annoyed. we will definitely make the trip back and come here for food. even if we have a parking ticket, as they need a degree to understand the payment instructions and unfortunately we have it wrong, but it will not prevent a return visit. also the restaurant and toilet facilities are absolutely flawless! well made and thank you for a great lunch."

The Abergavenny Arms

➤ Frant Road Tunbridge Wells, Kent TN3 9DB, Wealden, United Kingdom

Pubs • Beer • Wine • Hotels

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"We used to frequent this pub often in the past, but heard that it had changed ownership, so we decided to meet our friends here. We were excited to catch up with friends we hadn't seen in a while. However, when we arrived, my husband inquired about their ale selection and was informed they only had Harveys with no other options. The server who brought our drinks had dirty fingernails, which was off-putting. When it came time to order food, one of our friends asked about a Christmas menu and was told it needed to be pre-ordered, as stated on their website. Despite our frequent visits in the past, we had not checked the website. The food was tasty, but the service was lacking. We had to request drinks and were not asked about our meals once they arrived. At 9:40, a lady approached us with the bill and informed us they were closing soon. When we asked for another drink, we were denied. My husband requested to remove the service charge, which caused some tension with the lady taking payment. She questioned why he wouldn't pay it, stating that everyone charges it, which we found rude. Overall, the poor service has discouraged us from returning or recommending the pub to others, despite the delicious food. It's disappointing, as we had hoped the new management would focus on attracting and retaining customers."

The Black Horse Pembury

➤ 12 High St, Pembury, TUNBRIDGE WELLS, United Kingdom

Pub • Steak • Seafood • British

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"Popped in for a late lunch with my wife and sat in the garden in the sunshine. Friendly bar staff. Both had the mussels starters which were ok and the bread was nice. My wife had the surf and turf main, priced at £40, which...surely would deliver at that price. Sadly not. The lobster was ok but the steak, cooked rare as requested, was grey, under seasoned and tasteless. She didn't finish it and didn't even bother asking for a doggy bag. She felt it was the worst steak she had ever eaten. I went for the chicken fajitas which arrived sizzling on a platter. The chicken was dry, massively under seasoned and the red peppers and onions weren't cooked properly. The salad I didn't even touch as it was so painfully boring to look at. My three tortillas were like cardboard and I ate just half of one and then gave up. Chips were only randomly cooked through so we both left most of those also. We gave feedback to the waitress when she cleared the table and went to pay. Whilst paying at the bar the licensee went behind the bar without acknowledging us in the slightest and told the lady taking our payment to take the fajitas off the bill. No apology; not even the time of day was paid to us. He even said to her tell them the fajitas have been taken off the bill'...why on earth he couldn't tell us directly is beyond me! It was rude beyond belief. We paid and left. Over the years we have been to many carvers, seafood evenings and meals out with family and friends at The Black Horse. I will never step through the door again and waste my money. I will do my utmost to make sure that anyone who asks why will learn the truth. What a dreadful experience!"