Téléphone: +447510077766
Adresse: Manchester Road, OL5 9AY, Tameside, United Kingdom
Ville: Tameside
Menu Plats: 6
Avis: 1523
Site Web: https://www.theallotmentcafe.com/
"Drove 30 minutes to visit today as we had heard good things and the menu online looked good. On arrival the waitress listed around 5 dishes that was not available on the menu (this is a lot considering it’s not a huge menu). Luckily she didn’t say eggs Benedict was unavailable as this is what I travelled for, however this was not on the menu given to us, but eggs royale was, I don’t eat fish so I politely asked to swap the salmon for bacon (as other dishes had bacon on), I got a blunt ‘No’, which was very confusing so we questioned it and she said due to ‘ratios’ of food in the kitchen (considering they didn’t have half of the menu, out of good will they should have honoured the change to keep the custom). I asked for a few moments to decide what else I wanted to eat as the waitress was hovering over me and I felt under pressure. She went inside and told her colleagues that we had ‘upset’ her, all because we asked why we couldn’t swap, we wasn’t rude about it we just didn’t understand how a small change could not be made. Then another team member came over and quite rudely asked what we wanted, so again we asked her if we could swap the salmon for bacon, she also said no, so I asked if I could have it without the salmon and add bacon to which she also said no and followed with ‘the chef has created the dishes and he wants to make it as it is on the menu’ and I said ‘I don’t eat fish’ and she then responded with ‘you’s don’t have to eat here if yous don’t want it’. We said that the menu online says eggs Benedict and her response was that the person that does the website has been on holiday and been ill, didn’t really seem believable. Extremely poor customer service, as you can imagine at this point we were highly frustrated with the attitude, her tone of voice was also disgusting. She then said we upset her team member which again we was confused why it was so dramatic when we was not rude to her, we just asked a simple swap question. If it was an allergy or food intolerance would they not cater for this either? As that’s the dish the chef has created, sorry but he’s not invented eggs royale so no need for the drama. I don’t understand how if I order a dish, I am not allowed to have something removed if I don’t eat it?? I was willing to pay extra for the bacon as it’s an optional extra on the sandwiches so the ‘ratio’ wouldn’t be out of proportion, they’d of just had some extra salmon in the kitchen. We had enough of her attitude towards us so we got up and left without touching our drinks, she went inside and loudly called us weirdo’s to which I then got angry and shouted at her, she came back outside and started shouting with me infront of all the customers. Never have I encountered this sort of service from any restaurant, such a shame as the location is lovely, just no people skills in the slightest and the menu (that isn’t online) is whack anyway."
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