Téléphone: +441684562095
Adresse: 20-24 Belle Vue Terrace, WR14 4PZ, Malvern Hills, United Kingdom
Ville: Malvern Hills
Plats: 9
Avis: 3071
"The service at this restaurant was extremely slow and the response from their customer service was poor. Despite visiting on a Friday lunchtime as a special treat, we were informed upon arrival that there would be a 40-minute wait for our food. Although we were not in a hurry, we were disappointed to discover that one of our favorite starters had been removed from the menu and replaced with a more expensive option. While the starter arrived quickly and was enjoyable, we were surprised to see that other customers who had ordered after us were already enjoying their main meals. When we inquired about the delay, we were informed that our order was held up because we had ordered a pasta dish and a pizza. It appeared that there was a miscommunication between the server, supervisor, and chef regarding our order. Eventually, we decided to cut our losses and requested the bill for what we had already consumed. Despite reaching out to the restaurant through a customer service survey and Twitter, our concerns were not addressed. It is disappointing to see this lack of interest in customer satisfaction, as the restaurant has the potential to be top-notch if more focus was placed on customer service rather than profit."
Tous les prix sont des estimations.