Téléphone: +441915655542
Adresse: Unit 2A, 118 High Street West, SR1 1TX, Sunderland, United Kingdom
Ville: Sunderland
Plats: 6
Avis: 4160
"Do not order Nando’s Delivery! We ordered at 9:35pm and when we first ordered it said delivery would take 30 mins, after we ordered the estimated delivery time changed to over an hour. When I called about this, your staff member asked whether I’d ordered through Deliveroo or your website, I said your website, the staff member said “that’s also through Deliveroo” so I said “Why ask then if it’s all through Deliveroo, what difference does this make”, your member of staff then put down the phone on me. After this every time I called the phone was picked up and put down straight away, totally unacceptable and rude for absolutely no reason. Then, at 10:40pm, Deliveroo customer service called me and said the restaurant had cancelled the order because they’re closed. Why make us wait an hour? We ordered when you were still open? It would be helpful too if your staff didn’t pass 100% of the blame onto Deliveroo, the payment was made to NANDO’S it is on my bank statement to NANDO’S therefore you are responsible. I still haven’t had my refund of £70 because of your incompetency and the aggressive attitude from the staff didn’t help. Not even as much as an apology from your team, just “you’ll have to speak to deliveroo we don’t deal with that”. Does the Deliveroo driver come into the kitchen and make the food as well? Restaurant ran by absolute morons with 0 experience in customer service or experience in resolving a customer complaint. Disgusting."
Menu - 6 options
Tous les prix sont des estimations.
Em
Always great service and lovely restaurant and staff!
Adresse
Avis
Aden
Food was lovely and the manager was very friendly and helpful.
Lucas
Jacob was very friendly and our service was great. Had a great meal
Tuhin
Types of sauce is awesome. Chicken wings and butterfly chicken is fav!
Chisom
Luvly place to dine, the dishes were very relatable African-wise. Love it.
TheShis
We had a quick dinner here. Usually, we have a lot of fun at Nando's, but this branch in particular was disappointing. Service was slow and the food was too spicy for comfort (even dishes which are classified as not spicy).
Irene
As always, Nandos food tastes delicious! We ordered a family platter amongst the two of us. We couldn't finish it. The atmosphere was lovely with African beats' music playing in the background. The staff were friendly and courteous as always. It was really amazing. I'd recommend it to everyone!!
Ralf
We have been here several times on our vacation. The food was always tasty and the staff were always friendly. Update June 29, 2024 We ate here several times this year too. Everything tasted delicious and especially the 4 ChickdnTights in Peritamer with a corn on the cob . The service was excellent. Everyone was friendly and helpful with a smile. See you next time
Matt
We've been to this Nando's (and others) quite a few times. This place is really beginning to look quite tired and could do with a refresh. It's just felt a bit, manky. Also, massive cobwebs in the windows at the front, get those sorted it's horrid. Anyway enough about the tired decor and on to the main issue I have. The kids menu for whatever reason now only has a single vegetarian option, Mac Cheese, it's the laziest veggie dish ever created. There used to be a good 3 veggie options on there but now there's just Mac ****** Cheese, not all kids like Mac Cheese. Staff were either unable or unwilling to swap out great imitator strips on the little pitta so had to pay £4 for them on top of the...
Jake
Do not order Nando’s Delivery! We ordered at 9:35pm and when we first ordered it said delivery would take 30 mins, after we ordered the estimated delivery time changed to over an hour. When I called about this, your staff member asked whether I’d ordered through Deliveroo or your website, I said your website, the staff member said “that’s also through Deliveroo” so I said “Why ask then if it’s all through Deliveroo, what difference does this make”, your member of staff then put down the phone on me. After this every time I called the phone was picked up and put down straight away, totally unacceptable and rude for absolutely no reason. Then, at 10:40pm, Deliveroo customer service called me a...
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Burgers Des burgers juteux et savoureux confectionnés avec des ingrédients de qualité supérieure, allant du bœuf classique aux options végétariennes uniques, tous servis avec des garnitures fraîches et un choix de frites taillées à la main ou d'une salade croquante.
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Chicken Succulents et savoureux, nos plats de poulet sont élaborés avec de la viande tendre, des assaisonnements savoureux et diverses inspirations culinaires. Profitez d'une délicieuse variété qui saura satisfaire tous les palais.
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European Savourez un voyage culinaire à travers l'Europe avec notre menu savamment élaboré, mettant en vedette des plats authentiques de France, d'Italie, d'Espagne et d'ailleurs, en utilisant les ingrédients les plus frais pour donner vie aux saveurs traditionnelles.
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Portuguese Découvrez les saveurs vibrantes du Portugal avec notre menu, où fruits de mer frais, viandes savoureuses et épices aromatiques se mêlent dans des plats traditionnels et contemporains, garantissant de transporter vos papilles vers la côte ibérique ensoleillée.
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