Téléphone: +441799523695
Adresse: 11 Central Arcade, CB10 1ER, Uttlesford, United Kingdom
Ville: Uttlesford
Plats: 4
Avis: 1849
"I first visited Sunday 31st July at 1pm. I had my dog with me and could not see any signs so asked if I was able to bring her in and was told yes and given a table in front of the counter. Lots of people including staff made a fuss of her. See photo. I visited for the second time in October with a friend and again my dog. We placed our order and took our drinks and sat at an inside table. Within a couple of minutes a guy came over with a very aggressive demeanour and said “Is that a guide dog? No! So you can’t have it in here. You need to leave. That’s a kitchen there.” I tried to diffuse his tone and calmly explain that I thought they allowed dogs as I had asked before and brought her in to which he replied “That didn’t happen”. His rant continued and he became more agitated whilst we were hurriedly trying to gather our belongings together and other customers staring at us being thrown out. His parting shot was “A word of advice, don’t let my dad catch you with that in here”. It was shocking and embarrassing. I just wanted to run away, but my friend wanted to stay for her food we had paid for. It’s brilliant how many places in Saffron Walden are dog friendly, however, I appreciate that’s not for everyone. All that needed to be done in this situation was for someone to come over and discreetly say “I’m sorry we don’t allow dogs inside, can I help you find another table?” And when I explained why I was confused as I had been given an inside table for her and me on my last visit “I appreciate that is misleading and shouldn’t have happened. I’m sorry that we misled you” Maybe helping carry the drinks might be a nice touch! The fact that I am having to spell it out here is an indication of how lacking in customer care they are. I tried calling the number given to complain during the agreed time and one person said he’s not there and another said he was them, then lots of laughing and put the phone down on me. The Managed did call me, and as soon as I mentioned dog, he went into a long lecture as to why they were not allowed. It was a battle to interject and get him to listen to me and say that the issue was not my dog but the way I had been treated. Humiliated in front of customers and staff, accused of lying, treated like a criminal. He said the person was his son and they were aware of issues that they were working on and that he was there and that I should have come and spoken to him “don’t let my dad catch you with that here” and how long he has worked there and dogs have never been allowed again implying I’ve never taken a dog in , he has taken time out of his busy schedule to call me etc etc etc. His ranting and attitude was equally as rude as his sons. Thankfully my dog has better manners. With so many amazing cafes in Saffron Walden with friendly professional service and delicious food, I will leave this one to the school kids and greasy spoon brigade."
Menu - 4 options
Tous les prix sont des estimations.
Steve
I was in the mocha 50 years ago! They moved after 25 years. still the best place for an breakfast and good service and still from the same local family! Hopefully it won't take so long until I get back.
Adresse
Avis
Greg
not only the best place in the city one of the best in uk beautiful staff and always eat fresh my little young favorites my one mile. usually go there twice a week sometimes more come here for over 20 years
Rose
Lovely staff lovely food and tasty thickshakes I don't know why all these negative reviews. I went for some lunch during my brake and got to take away its not my first visit and I have never had any issues.
lorenl878
We ate here for breakfast after our Saturday night stay in saffron Walden. It had a strange vibe as though something from EastEnders. The food was tasty, the sort of food you need on a hangover. It was quite pricey considering the quality.
Chris
A massive improvement since our last visit. We only gave it a second chance as our normal place had a power cut. After walking around the centre of Saffron Walden and reading other menus we decided to give it another go. Glad we did. The...
Kitty
Honestly quite shocked how the cook talks to people, shouting at someone in full view and hearing of everyone telling them to use old potatoes, swearing away at his staff and calling them idiots. Table was absolutely filthy, really gone downhill.
369kirkk
Myself and my mum had a lovely breakfast this morning I had the bigger breakfast (number 7) with two egg and two sausages and my mum had the smaller breakfast (number 1) everything was cooked perfectly and we thoroughly enjoyed it, after the breakfast I enjoyed a really nice chocolate coffee mocha it was delicious would definitely recommend it. Overall we both had a tasty breakfast and a lovely time
jayt329
As a head chef who works away from home I tend to try different places to eat. I have to say this cafe is miles ahead of any cafe I've visited. The customer service was faultless and the venue was spotless but still maintains charactor. Now the food... I can honestly say this was the best breakfast I've EVER had (even my own). Not greasy atall, lovely golden runny yolk, no cheap deep fried sausage but a quality Cumberland, thick bacon perfectly cooked with crispy fat, homemade fried potato, mushrooms cooked and not soggy and to top it off thyme on my grilled tomato (attention to detail gets recognised). Give yourselves a massive pat on the back guys and carry on doing what your doing.
Michelle12186
Really disappointing visit! Visiting this beautiful town and thought we 'd stop for a spot of lunch. Ordered the BLT 1/2 pounder burger of the special menu (not a chance did I get home made chips). My partner ordered a double cheese half pounder. This came as a quarter pounder. When he politely said he ordered a half pound burger the male making the food rudely grabbed the ticket and said 'Well that 's not what you ordered ' and if you want that then you 'll need to pay for it ' Clearly the polite young lady on the counter made a mistake with the order to which we have no issue and my partner would have happily paid any difference in price to get what he ordered. What was really poor was the...
Venture67955196964
I first visited Sunday 31st July at 1pm. I had my dog with me and could not see any signs so asked if I was able to bring her in and was told yes and given a table in front of the counter. Lots of people including staff made a fuss of her. See photo. I visited for the second time in October with a friend and again my dog. We placed our order and took our drinks and sat at an inside table. Within a couple of minutes a guy came over with a very aggressive demeanour and said “Is that a guide dog? No! So you can’t have it in here. You need to leave. That’s a kitchen there.” I tried to diffuse his tone and calmly explain that I thought they allowed dogs as I had asked before and brought her in to...
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