Marco Pierre White Steakhouse, Grill Southampton

Grand Harbour Hotel Southampton, West Quay Road, United Kingdom, SO15 1AG

🛍 Tea, Steak, Grill, Cheese

3.5 💬 1937 Avis
Marco Pierre White Steakhouse, Grill Southampton

Téléphone: +442380633033

Adresse: Grand Harbour Hotel Southampton, West Quay Road, United Kingdom, SO15 1AG

Ville: Southampton

Menu Plats: 35

Avis: 1937

Site Web: https://www.mpwrestaurants.co.uk/our-brands/steakhouse-bar-and-grill/southampton/afternoon-tea

"Unfortunately very disappointed with the meal we had here on Saturday2 Sept 23. Having been in the past we were really looking frwd to our treat at this hotel and a meal at the 'Marco Pierre White ' steakhouse. After placing our order for the fillet steaks we not only had to wait 50 minutes for any food to arrive (we were seated as it opened so not many other diners were there) but then the under average meal arrived. The Koffman fries were absolutely inedible. They were burnt with grease coming out of them and most were small burnt ends and looked disgusting (see photos). We mentioned this to our waiter when he came to check and he offered to bring new fries. We waited another 10 minutes for these to arrive but by then our steaks were eaten as they were getting cold. The waiter should of taken our plates away and got rid of the old fries, but instead he left them on our plates. The new fries were not alot better and we didn 't eat many due to the meal now being ruined! The waiter then bought us the bill. I just couldn 't believe we were about to pay nearly £80 for a meal that was utterly disappointing. I made an error here by paying the bill in full then thought I would go and speak to the manager. This was a big mistake. After waiting another 10 minutes to speak to someone the manager came over and said all she can offer is 20% off next time we visit. I told her this will not be happening and we won 't return. She said nothing else can be done and didn 't even offer a refund of the chips. I was disgusted and told her that if I had known this I would not of paid the bill at all until I had spoken to her, I felt dubed and angry, we even paid the service charge, added without us asking. As the restaurant manager surely she would have a small amount of discretion to offer something back to us??? I really don 't think it was to much to ask for? She just said she couldn 't offer anything else, which I don 't believe for one minute. I asked how I can escalate this further and she told me I can speak to hotel reception. We went back to our room and decided to ask for the manager when checking out in the morning. I spoke to the guest relations manager when we checked out, to be fair he did listen and take down notes and my contact details. He assured me he would look into this and come back to me. He accepted the restaurant manager was wrong in not dealing with this the previous evening. After 5 days of no contact from him I emailed to chase it up, then another 2 days (1 week had now passed) I decided to email the hotel chain direct to pass on my complaint and gave them all the details in an email. Two hours later I finally had a response from the guest relations manager. Although he apologised I was refunded just £13! From an £80 meal, absolutely unbelievable. Due to these circumstances and the way it was handled I cant recommend this hotel or steakhouse and will definitely not be returning. This is a restaurant backed by a 3 star michilin chef hence you expect good service and quality food, especially for the higher price you pay, seems like we were just paying for the name! Very disappointed"

User User

The waitress at the restaurant was beautiful and Bulgarian, and the food was delicious. The only downside was that the restaurant was a bit chilly.

Adresse

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Avis

User
User

The food at this restaurant is fantastic, but the service did not meet expectations for a restaurant of this caliber. The staff appeared to be overwhelmed as the restaurant got busier.


Road51569757759
Road51569757759

Mmmmmmm yes well worth the five stars that I gave my vist …after reading some reviews..have to disagree with some reviews…The service and the staff I found them to be very helpful in explaining the menu…


Blackshield
Blackshield

Lovely restaurant beautiful food superbly cooked. Great staff. We had fillet steaks beautifully cooked, wonderful flavour, quality meat, chips were crisp on the outside fluffy inside For desert I had the fabulous Mr Whites blueberry cheesecake I almost ordered a second. Voir le carte


U8299OXpaulb
U8299OXpaulb

Recently stayed at the hotel so we booked in for a meal on both evenings. Food was very tasty on both evenings, however when you pay £22.95 for a mixed grill you would expect it to include chips in the price, not have to pay an additional £4.95. Only other issue is the £4 for a 200ml bottle of Coke which is very expensive. Burger was very tasty on the first evening as was my daughters fish fingers and chips.


User
User

I had difficulty finding my reservation on their list, it took 10 minutes to sort it out. I had to show my confirmation email twice to prove that I had booked a table. The kitchen mistakenly thought we were there for cream tea, not afternoon tea. We had to show them the email to correct the order. When the food finally arrived, it was another 10 minutes later and my mother had to go upstairs to ask about the unlimited pot of tea. It turned out to be a stressful experience for my mother on Mother's Day.


Samantha
Samantha

Don’t waste your time or money. Food came stone cold, advised the waitress that everything was cold, the chips, the onion rings, the sauce and the steak… to which we were told you ordered your steak medium rare so it’s at 36 degrees and won’t be any different if it’s re cooked…. in the end the food was taken away and replaced. It came back and yep the chips and onion rings were now hot, the steak however had been sliced and then added back to the pan as it was evident all the sides of the slices had touched a pan due to its grey colour, dumped onto a plate and sent out … the centre still stone cold. There’s a problem when a steakhouse, never mind with the name Marco Pierre White attached to... Voir le carte


JabezWUK
JabezWUK

Visiting as a couple on a Thursday evening in late August, it started well. The maitre d ' received us and showed us to our table, and asked if we would like Olives and bread whilst we made our menu choice, to which we said yes. Then our waitress arrived with the menus but not olives/bread these eventually came after we had made our menu choices and asked more than once for them. The mains arrived very quickly, too quickly in fact as we 'd hardly started on the nibbles. How was the food? The MPW signature steak au poivre was really excellent a serious piece of fillet accurately cooked (mine was rare), the poivre sauce just this side of too peppery, the fricasse of mushrooms delicious and tas...


Kerry
Kerry

Marco Pierre Steakhouse? This place is an absolute joke, They can’t cook a steak. The food was absolutely disgusting. I feel robbed after still being slapped with a £230 bill for food because it wasn’t edible. Starters were fine but really slow service at getting all meals out together. My friend had the sirloin signature steak. He asked for medium rare but was served well done and dry and was sent back. The 2nd was the opposite,raw and freezing cold in the middle. My husband had the mix grill. Well what can I say. A total embarrassment, shrivelled up meat, a dry fried egg that was hard boiled in the middle and a sausage that was so shrivelled and looked like a cheap brand off the no frills...


Katy260782
Katy260782

Unfortunately very disappointed with the meal we had here on Saturday2 Sept 23. Having been in the past we were really looking frwd to our treat at this hotel and a meal at the 'Marco Pierre White ' steakhouse. After placing our order for the fillet steaks we not only had to wait 50 minutes for any food to arrive (we were seated as it opened so not many other diners were there) but then the under average meal arrived. The Koffman fries were absolutely inedible. They were burnt with grease coming out of them and most were small burnt ends and looked disgusting (see photos). We mentioned this to our waiter when he came to check and he offered to bring new fries. We waited another 10 minutes fo... Voir le carte

Catégories

  • Tea Découvrez notre sélection de thés apaisants, offrant à la fois des mélanges classiques et exotiques. Parfaitement infusés pour éveiller vos sens, laissez-vous tenter par notre gamme pour un moment de tranquillité et de saveur à chaque gorgée.
  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire. Voir le carte
  • Grill Viandes succulentes et légumes frais parfaitement cuits sur une flamme ouverte, offrant des saveurs riches et fumées. Savourez des steaks tendres, des burgers juteux et des brochettes marinées piquantes, tous grillés à la perfection pour une expérience culinaire inoubliable.
  • Cheese Une sélection soignée de fromages artisanaux du monde entier, offrant des saveurs et des textures variées qui ravissent le palais. Parfait pour partager ou savourer individuellement avec les accompagnements idéaux.

Commodités

  • Amex
  • Wifi
  • Carte
  • Seating
  • Menu
  • Outdoor

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