Téléphone: +33231872211
Adresse: Trouville & Deauville, 29 rue Mirabeau, 14800, France
Ville: Deauville
Plats: 12
Avis: 4664
Site Web: http://www.lessentieldeauville.com/
"To begin with, I would like to point out that we are used to this type of establishment and that the food was good, but how can I describe the service...catastrophic, the worst ever experienced in any type of restaurant combined. Haughty and disrespectful butler who gave us an extremely poor welcome and a messy service throughout the meal. We were with our children. Our 1 year old baby had the audacity to cry for 10 minutes at the start of the shift and the head of the room gave us a wonderful “it’s not going to do it” word for word). Sir, we did not raise the pigs together and you are clearly not up to the standard desired by a starred establishment. Of course no apology was made for these inappropriate comments even though our children were more than calm throughout the meal. The disastrous service continued: we had to refill our own drinks twice, we asked for a food and wine pairing but the sommelier never came to us, the starters were served even though we had not not finished our aperitif, the wine to accompany the starter was served to us AFTER it had been cleared despite our reminder, the waitress was unable to tell us where the wine was from, the same for the wine served with the dish “it’s like a side of the Rhône but it’s not a side of the Rhône”, yes but still) Incidentally, charging €10 extra when we ask for more pasta for the children given the ridiculous portions served is clearly abusive!!! And when it was time to leave, after waiting 10 minutes in the entrance hall and being completely ignored, we decided to collect our coats ourselves from the closet. We should be careful to choose our staff better. In the end you had a very bad time, which we pointed out to the chef without any action being taken of course."
Tous les prix sont des estimations.