Kfc - Carte

Hermiston Gate Retail Park, Milton Road, EH12 9DJ, Edinburgh, City of, United Kingdom

🛍 Food, Chicken, American, Fast Food

2.7 💬 2211 Avis

Téléphone: +441314533768

Adresse: Hermiston Gate Retail Park, Milton Road, EH12 9DJ, Edinburgh, City of, United Kingdom

Ville: Edinburgh, City of

Menu Plats: 35

Avis: 2211

Site Web: https://www.kfc.co.uk/kfc-near-me

"I would give this restaurant a 1/5 rating for multiple reasons, both related to the outlet itself and the company as a whole. My experience at this restaurant was incredibly disappointing. Firstly, no one spoke to us through the drive-thru microphone, leading us to abandon the line and wait in a queue of unhappy customers. When I entered the restaurant to place our order on the internal touchscreens, things did not improve. I waited for over 30 minutes while my family sat in the car, only to receive incorrect drinks for the children, no cup holder, and lukewarm, mediocre food. The manager was also struggling to manage online orders, causing further delays and frustration for customers. It was clear that this specific outlet was overwhelmed with trying to handle drive-thru, internal, and online orders all at once, leading to a decline in customer satisfaction. Additionally, the prices on the company's menu have significantly increased, with extra charges for items that are usually included in meals at other fast food restaurants. As a loyal customer of KFC, I was deeply disappointed by this experience and will think twice before supporting the company again. My visit to this restaurant was a complete disaster, and I am shaking my head in disbelief at the poor quality of service we received."

stavastano2000 stavastano2000

Distaster, 3 times in the row part of the orders missing.Food delivered cold n messed up. Avoid if you can

Adresse

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Avis

User
User

Ordered a meal unique to myself. Staff member was happy to help. Bought meal at reasonable cost. It was delicious.


User
User

Great customer experience, Place is tidy and clean, and quick, friendly assistance is available. No queues and fast service. Will definitely return when in the area.


User
User

I've visited this particular store a few times over the past year hoping that it will get better but each time it's a dissapointment. I don't think I will be back to give it another chance Voir le carte


User
User

Great place to grab some chicken but there's no pedestrian access. If you visit Hermiston Gait or get just get off the tram nearby, you need to cross one of the busy roads that surround it.


Niknboo
Niknboo

Food itself wasn’t too bad but the guy on the drive thru was totally robotic and disinterested. Then he started sighing when we asked a question. We then waited 26 mins for our food apparently they had run out of fillets. No customer service at all. Won’t be back.


User
User

I would avoid this place Long waiting time, drinks not filled to the max and watered down (in my case twice for ice tea). Chicken ok, but unfortunately no choice when using self order kiosk at the place, I'm not sure if choice is bigger when ordering by different method. Two stars only because I got my order and they got it almost correct (two fries instead of Voir le carte


Yvonne1978
Yvonne1978

We waited 30 minutes on our order. As we were waiting deliveroo and just eat drivers were arriving, flashing their phones and getting their orders to take away almost immediately. When the order did arrive, even though I had placed it at the till point with an employee, the order was not correct. She had put in the wrong type of wrap I wanted, ignored my request for non seasoned fries and our snack boxes did not come in a snack box. We just got a small box of popcorn chicken and fries separately. The staff were not apologetic and were rude about the time we waited and the order being wrong. Will never be back.


Whiskywitch
Whiskywitch

Rude, Rude, Rude!!! Visit 01/08/23 Wow KFC get your staff on customer service training courses as they have a lot to learn! Rude, rude, rude to say the least! 3 members of staff ignored me when trying to pick up an order I caught the eye of one of the girls on three occasions and was deliberately ignored as she was too busy reprimanding a peer on what he was doing wrong (shame she didn’t have a mirror to see her own failings). When I eventually got her attention and received my order she apparently had not been versed on the basics of customer service such as please, thank you and have a nice day! So KFC at Hermistom Gait take some pride in how you deliver customer service as if it wasn’t fo...


Rambling
Rambling

I would give this restaurant a 1/5 rating for multiple reasons, both related to the outlet itself and the company as a whole. My experience at this restaurant was incredibly disappointing. Firstly, no one spoke to us through the drive-thru microphone, leading us to abandon the line and wait in a queue of unhappy customers. When I entered the restaurant to place our order on the internal touchscreens, things did not improve. I waited for over 30 minutes while my family sat in the car, only to receive incorrect drinks for the children, no cup holder, and lukewarm, mediocre food. The manager was also struggling to manage online orders, causing further delays and frustration for customers. It wa... Voir le carte

Catégories

  • Food Régalez-vous avec notre sélection variée de plats, offrant un mélange de classiques et de créations innovantes. Chaque élément est préparé avec les ingrédients les plus frais pour ravir vos papilles et vous offrir une expérience culinaire mémorable.
  • Chicken Succulents et savoureux, nos plats de poulet sont élaborés avec de la viande tendre, des assaisonnements savoureux et diverses inspirations culinaires. Profitez d'une délicieuse variété qui saura satisfaire tous les palais. Voir le carte
  • American Savourez les saveurs classiques américaines avec notre menu diversifié, comprenant des hamburgers juteux, du poulet frit croustillant, des côtes de BBQ copieuses et des salades fraîches. Dégustez un confort intemporel à chaque bouchée, conçu pour satisfaire tous les goûts.
  • Fast Food Savourez une variété de plats rapides et délicieux parfaits pour manger sur le pouce. Des burgers juteux et des frites croustillantes aux boissons rafraîchissantes, notre menu de fast-food satisfait vos envies avec un service rapide et des saveurs irrésistibles.

Commodités

  • Takeout
  • Seating
  • Carte
  • Delivery
  • Menu
  • Parking Area

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