Kervansaray - Carte

66 Masefield Crescent, RM3 7PB, ROMFORD, United Kingdom

🛍 Halal, Turkish, Barbecue, Vegetarian

Kervansaray

Téléphone: +441708344244

Adresse: 66 Masefield Crescent, RM3 7PB, ROMFORD, United Kingdom

Ville: ROMFORD

Menu Plats: 3

Avis: 0

Site Web: http://www.kervansaray-haroldhill.co.uk

"I booked this restaurant weeks ago for our Christmas meal. Today the day before our night out I recieved a message saying sorry you cancelled your booking! I DID NOT CANCEL!!! I called the restaurant immediately and was told they are too busy to talk...to me. This made me very angry and I demanded to speak to somebody for an explanation. Eventually I was told that a large booking had come in so they were sorry but they had to cancel mine. Totally unacceptable. They were more interested in a large booking to make more money and have let me and my friends down. We now have nowhere at such short notice for our Christmas meal. Avoid this restaurant if you do not wish to be let down at the last minute. Terrible customer service."

Menu complet - 3 options

Tous les prix sont des estimations sur Menu.

Pain

Spécialités Mixtes

Poulet & Frites

User User

Waited ages for food when it finally arrived it was stone cold the portions where small and over priced

Adresse

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Avis

User
User

This spacious Turkish restaurant is perfect for dining in or taking out. You can place your order over the phone or schedule a delivery. The prices are reasonable and the food is delicious.


User
User

Discussed about hair in my plate. Lack of customer care and assistance. Puting phones down once you complain. Looks like really stupid people there. Anyways review will do it's job. Take care people.


User
User

absolutely fantastic eating, great service from a very friendly and hospitable team that are very attentive to my needs and desires. highly recommended! eat better than shish around miles! Ercan, ismail and all there are great. Voir le carte


User
User

what can we say!!! the Hummus star was divine. so fresh and different from a supermarket version. the main course, of a mixed lamming shish, was divine. size, very large. service hospitality great. they would be hard to find a better Turkish kitchen. Thank you.


User
User

Ordered take away tonight, phone service good, time taken to prepare meal good and food was yummy. However portion size compared to the price you pay is ridiculous. They are very expensive for very tiny portions, so much so that I would say it’s ripping...people off. As much as I liked the food I won’t be returning


User
User

my sohn treated me and my wife last night to a delicious eating from here, I had great chicken sour, my wife had lamme and huh schish mixed, it was without doubt the best chicken sour that I had for years.big portion, but I ate this was so nice, cheesy chips were nice and the Turkish brote are the best, chili sauce ever Voir le carte


User
User

We ordered from the takeaway menu. This was our first time although the restaurant is only close by and we’ve never visited. We ordered the kebab combination and taramasalata.It was delivered early but that was no problem. The meal was accompanied by bread, rice and...salad. Couldn’t fault it and this has wet our appetite to dine at the restaurant as soon as ends!!!


User
User

Customers for years and we won’t order again. The rice in each of our kebabs tonight had stroke inducing levels of salt. Upon the order being resent, take a look at the pic, for kebabs over cooked, soggy chips. Our original...salads were ruined as we had mixed with the salad before eating. This place always makes small errors with takeaways, which we have swallowed in the past, literally at times. The way an inedible order was handled tonight and what was resent was an absolute disgrace and totally unacceptable. **** never again.


User
User

I booked this restaurant weeks ago for our Christmas meal. Today the day before our night out I recieved a message saying sorry you cancelled your booking! I DID NOT CANCEL!!! I called the restaurant immediately and was told they are too busy to talk...to me. This made me very angry and I demanded to speak to somebody for an explanation. Eventually I was told that a large booking had come in so they were sorry but they had to cancel mine. Totally unacceptable. They were more interested in a large booking to make more money and have let me and my friends down. We now have nowhere at such short notice for our Christmas meal. Avoid this restaurant if you do not wish to be let down at the last m... Voir le carte

Catégories

  • Halal Menu halal offrant une sélection délicieuse de plats conformes aux directives alimentaires islamiques, garantissant qualité, authenticité et saveur. Profitez d'une variété de repas soigneusement préparés pour une expérience holistique.
  • Turkish Savourez les saveurs riches de la Turquie avec des plats mettant en vedette des viandes succulentes, des légumes frais et des épices aromatiques. Dégustez des classiques comme les kebabs, les mezzés et le baklava, apportant le goût vibrant de la cuisine turque à votre table. Voir le carte
  • Barbecue Savourez les saveurs fumées et juteuses de nos délices barbecue. Des côtes tendres au porc effiloché succulent, chaque plat est grillé à la perfection avec nos sauces emblématiques, offrant un véritable goût du paradis du barbecue.
  • Vegetarian Régalez-vous de notre collection vibrante de plats végétariens, élaborés avec les légumes les plus frais, des saveurs riches et des épices savoureuses. Savourez une assiette saine et délicieuse qui célèbre les meilleurs ingrédients de la nature.

Commodités

  • Takeout
  • Seating
  • Carte
  • Delivery
  • Menu
  • Reservations

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"Very disappointed with food quality and service. We had booked a table for 13 people, 3 of which which were children. On arrival we were greeted by a lovely waitress who took us to our seats, but then proceeded to ask us to pass the plates and cutlery down the table to where the other guests were yet to arrive. So we set half of the tables, which is bizarre to ask a customer, but she was a lovely girl so it wasn 't a big deal at the time...until things went really downhill. We ordered 3 x £40 mixed grill platters which are meant to serve 3 4 people and asked for rice only, no bulgar. All 3 platters were brought with half rice and half bulgar; we asked the waitress to correct this, and she was apologetic and came back with a bowl of half rice and half bulgar again, we asked for rice on, so she went back and got a bowl of rice. Bearing in mind each platter is meant to serve 3 4 people, I struggled to serve the children an adequate portion they had 2 tablespoons of rice each; that 's how much rice was served with the large grill. My 10 year old niece then pulled out a long strand of hair from the kofteh she was about to eat; absolutely disgusting! Unsurprisingly, the cook wasn 't wearing a hair net, which I presume is standard?? I tried to be tactile and not draw too much attention to the situation to other eating customers, so quietly pulled the waitress aside and gave her the hair; she apologised and had another kofteh cooked (actually felt sorry for the girl, she looked mortified). The crunch came when we went to eat the chicken wings and baby chicken so many were raw pink and red raw meat! We told the waitress and she was insistent that it was cooked, but took it back believe me we have cooked chicken before and know what raw meat is. We were shocked when the same chicken was re cooked and then served back to us bear in mind, by this point the chicken had already cooled down from the first time it was cooked, centre was raw, and then re cooked and served again! There was no way we would 've touched it; also keep in mind that some of the chicken had come off different guests ' plates and were bitten into how were we supposed to know which piece was who 's?? So bizarre, I 've never had this happen, even in the cheapest small café. By this time to be honest we were off our food. The meat wasn 't great really; some was ok; the chicken shish was ok, the lamb chops were also ok; the chicken kofteh had no flavour; the kofteh was very greasy; the rice was wet. On a high note, the lahumajun was lovely and so were the dips and bread. When it came to the bill, we made it clear the chicken should be taken off, as none was eaten by anyone. When the waitress came and handed the bill over and was asked if the chicken was removed from the bill, her response was I 'm just a worker who else are we supposed to ask then? Why the attitude?! We had the right to complain after being served raw meat! The cook/owner then came over, leaned over me, with a plate of chicken hovering above my head and my face in his armpit, and started to argue with another guest that we didn 't ask for the chicken to be well done; no spacial awareness or respect for one 's space whatsoever. I didn 't realise we had to request for our chicken not to be raw; absolutely ridiculous. He knocked off £15 and for a £170 bill and the awful experience, I think that was insulting. He then knocked off a bit more, and we just accepted as wanted to get out of there. The same waitress came back and cleared the table, slamming the plates onto the trays no manners whatsoever and clearly showing she 's pissed off. Such a shame; all other guests witnessed this while they were trying to eat; could 've been totally avoidable. Why risk your reputation? I 've never had to ever make a complaint like this before, let alone write such a review. If you choose to eat here, check your meat is thoroughly cooked, or you 'll be poisoned!"