Téléphone: +441924210310
Adresse: 699 Leeds Road, Wakefield, United Kingdom
Ville: Wakefield
Plats: 5
Avis: 1121
"I want to start by saying I am not the type of person to complain unless I have genuinely experienced bad service. I recognise with the best of intentions that things can go wrong. That said, the experience I had this evening was so dire and the gesture I was given was, in my opinion, was so inadequate, I feel a strong complaint is warranted. I booked a table for this evening for my birthday, and brought with me 9 close members of my family. We ordered drinks and when a waitress brought them to the table, she split a pint of lager over my back and on my 8 year old child. My new grey coat was covered and I'll have to pay for dry cleaning as it is not machine washable. My brand new black jacket (a gift for my birthday) was also covered, as was the back of my jeans. This was embarrassing as I didn't want to get out of my seat to speak with family members or to go to the toilet. The waitress was embarrassed and I don't think for a minute it was intentional, but I would have thought/expected a manager to come over to apologise. To top it all off we waited over 40 mins for our main courses. With 2 young children who were getting tired, this was far from ideal and we had to chase the meals up multiple times. It is a Wednesday evening and not even that busy so why it took so long, I have no idea. My guests were getting fed up so this didn't exactly make my feel great on my birthday. The food was actually nice, but service terrible. I asked the waiter if anything could be done taking into account how bad things had been and he said he would speak to the manager. I'm assuming the same manager who couldn't be bothered to apologise for the earlier incident. I was given 10% off the bill. We had spent over £200 so this worked out at only £26. Really poor and slightly insulting as this prob won't even cover my dry cleaning bill. I'm not one to write on review sites but in this case I think I will as I dont think Valentinos cares about customers."
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