Téléphone: +441283480050
Adresse: 26 West St, Swadlincote, United Kingdom
Ville: Swadlincote
Menu Plats: 6
Avis: 2315
Site Web: http://iceandslice.co.uk/
"Real shame the food is good but lack of service, no management. Out of 21 dish's orders only 15 made it to the table. For my mums birthday . Another member of staff on a jolly (entertaining a table, plying them with drinks and god know what else) more like a night club than a restaurant/bar a real real shame to see this happen to a lovely place .... as business owner myself, I tried to help .. and feel sorry for the existing staff.. as no direction... and communication was given until things went wrong they Need to be one step ahead, and to understand less is more (not over booking the place). If it comes to the number of members of the public that come in. You got some staff that are awesome and should be mangering the restaurant, not the new owners that we saw tonight. It's real shame as we tried to help by either coming in early for our booking 30 min early for the booking as we were ask to help as there had a booking in for 30 for 40 birthday party when we had phone call from the uncle which was superb and explain and wanting to help yo get them more bookings. We didn't get the food on the table, especially when it was advised for us to come in early . When we booked 1 month before . When you have members of staff entertaining on the table next to you on their mobile phone and up and down going to toilet with other people that there are entertaining with and drinking alcohol and other substances . Then, party of 30 coming, I'm filling the venue and crowding existing diners and the member staff entertaining, bringing in more friends drinking and partying still. Especially when we have not either had a full meal. It's really shame as blame goes to entertaining going on next to us, and no understanding members of their team there said with managerment allowing more people to come up.. a real real real when I took this to management one of the managers told us to f off!!! Please learn from this and sort it out. As all of this is preventable Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 2 Atmosphere: 2"
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