Téléphone: +441915623333
Adresse: Crowne Plaza Newcastle Stephenson Quarter, Forth Street Newcastle upon Tyne, Tyne and Wear NE1 3SA, NE99 1SB, United Kingdom
Ville: Newcastle upon Tyne
Plats: 35
Avis: 452
Site Web: https://cpnewcastlehotel.co.uk/dining/hawthorns-restaurant/
"I have just returned from having afternoon tea, and was really looking forward to it. Sadly it was extremely disappointing. arrived at the restaurant, the staff were at the rear of the restaurant, and clearly saw us, but chose to ignore us, leaving us...standing for minutes, a simple recognition and I’ll be with you in a moment is just basic customer service. It all went downhill from there! We were early and asked to be seated, they couldn’t accommodate us in the restaurant, but could in the bar area, this wasn’t an issue, or so we thought! It then took a further minutes for anyone to give us a menu. We asked for tea, after minutes the tea arrived, we poured it and the milk was off, told the waitress, who said she would sort it out, instead of removing the cups and milk left it on the table.After another minutes, we had to put the tea and milk on the bar and ask the bar staff to replace the tea. Again after a wait it arrived. At this point we had been in the hotel for minutes. The food then arrived, finger sandwiches with extremely odd fillings. What should have been salmon, tasted like Shiphams paste. One with red onions and something that I couldn’t distinguish, the last was ham that was so thin and sparse you couldn’t taste it. We had a savoury scone and a fruit scone, no butter!!!! Asked the staff member at the bar, who said she would get some from the restaurant. She then continued to serve, clean and fold napkins for minutes. She then asked another passing staff member to get some butter. Yet another minutes wait. The sweet treats- pre made, hard pastry cases filled with a cream flavoured with mint and a “wild” strawberry a giant hard tasteless strawberry) a lemon meringue with basil flavour( not a snif or basil), a hard stale chocolate brownie, and a rhubarb trifle, this was a over sweet rhubarb, covered in tasteless custard and a crumble top??? Just all odd and nasty! Clearly no pastry chef in this hotel. I have to say I was expecting more from this afternoon tea, I have been to many in the local area and far flung! This one was one of the worst. The quality of the food was very poor and the customer service was appalling( some re-training on The basics, and the presence of a manger may be required)."
Menu - 35 options
Tous les prix sont des estimations.
Helen
Absolutely wonderful and affordable Italian cafe, with high-quality imported ingredients.
Adresse
Avis
Стојана
This Italian cafe is absolutely fantastic and budget-friendly, using top-notch imported ingredients.
Alexander
Just fantastic! The food is ALL fresh and very tastyWelcomed by the proprietor with a friendly Prego! And served great coffee with our breakfast.
Anthony
Just fantastic! The food is ALL fresh and very tastyWelcomed by the proprietor with a friendly Prego! And served great coffee with our breakfast.
Alexa
booked a special offer Sunday dinner that could appreciate the restaurant. was supervised by george on the booking page and alex our waitress. the venue, eating and service were great and made the family celebration especially.
Tracy
we had a afternoon on the crowne plaza today and it was one of the best afternoon tea I was too! the variety was amazing and the staff was the most friendly staff I've ever met, especially mellows that was so care and...amazing! the image does not make fairness, as it is a screenshot from a video that I had recorded.
Joseph
Can't fault the hotel and spent a great evening in the bar. But ended up paying twice and since then i have emailed and rang and got no answer, so has taken the shine off my stay completely. I was going to start staying here...every time i was in Newcastle..i liked the stay so much..but the fight to simply pay the correct rate has put me off.
Darren
I really can't understand the couple of poor reviews I've seen for the sunday lunch!?? I've visited twice now and the food was beautiful. Nice selection of starters, mains and desserts all cooked/prepared to a high standard. I found the service absolutely fine. Friendly informal...and not as stuffy as some places I used to visit like Marco Pierre White. Theres also a nice warm atmosphere in the restaurant too. Well worth a visit I'd say!! I look forward to my next visit!!
Tessie
We visited for dinner after eating here several times over the years and boy it has now reached rock bottom it was total Kaos and it wasn’t even busy. Young staff couldn’t be bothered,dirty tables, staff looked scruffy with no manners. It was very hard...to believe that a star hotel has such a bad restaurant they even got the order wrong even the young girl that was restaurant manager or supervisor was out of her depth no control. So if you are staying here do yourself a favour eat somewhere else till the management of this hotel get the restaurant sorted.
Amy
I have just returned from having afternoon tea, and was really looking forward to it. Sadly it was extremely disappointing. arrived at the restaurant, the staff were at the rear of the restaurant, and clearly saw us, but chose to ignore us, leaving us...standing for minutes, a simple recognition and I’ll be with you in a moment is just basic customer service. It all went downhill from there! We were early and asked to be seated, they couldn’t accommodate us in the restaurant, but could in the bar area, this wasn’t an issue, or so we thought! It then took a further minutes for anyone to give us a menu. We asked for tea, after minutes the tea arrived, we poured it and the milk was off, told th...
Catégories
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Meat Découvrez notre sélection de viandes savoureuses, comprenant des steaks grillés à la perfection, du poulet tendre et des plats d'agneau savoureux, chacun assaisonné à la perfection pour une expérience culinaire inoubliable.
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Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse.
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
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Italian Savourez les saveurs riches et diversifiées d'Italie avec notre menu, proposant des pâtes classiques, des risottos savoureux et des plats traditionnels de viande et de fruits de mer, tous élaborés avec des ingrédients authentiques et de la passion. Buon appetito !
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Beer
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Wine
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Amex
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