Fratello's Jesmond Newcastle

Nice food and good service, enjoyed our meal in a pleasant environment

Waiting staff were very attentive food was good. I got the risotto off the specials board

service very poor, long waits no cutlery, eating not hot. complained and adapting to bill.

The service was slow due to inadequate staff levels all new staff and lasagna was not tasty restaurant entrance was untidy with packaging on the floor near where booking Inn desk

Rather chaotic evening. Menu not as advertised and drinks and dishes were either wrong or not provided in the proper order. Staff were al pleasant and apologised several times and gave a discount but won't be going there again. Disappointing.

Fratello's is a convenient place to eat when staying at the Holiday Inn Jesmond. It was very busy in the Restaurant and as such the service was very slow- 15 to 20 mins before our bread platter arrived! Quality of food was excellent and the staff delightful.

Had a lovely dinner at Fratellos. Friendly staff and great service. Pasta was perfect and not swimming in sauce, and rosemary and garlic bread was delicious. It was slightly pricey for what it was but we enjoyed it so didn't mind too much! Downside was that the restaurant was empty so no atmosphere to speak of. We would go back however!

we were the only people in there which made us feel like we were being watched. the pizza was outstanding and the steak was cooked beautifully. waiting staff were lovely however as they seated us quite far away and it was empty in the restaurant, it was clear that they were bored so kept coming over to ask if everything was ok (few too many times).

The staff were lovely but the food was very disappointing. £25 for 3 courses is good value but the portions were absolutely tiny. I'd rather have paid 25 for 2 courses but you got a bit more! The main came out on small plates, a bit like you would get at a wedding. Compare their Sunday roast to any pub restaurant and you will be very disappointed. The cauliflower and broccoli were so undercooked they were unedible! The place was empty... now I know why! I won't be returning, even though the staff were very warm and helpful. The place needs a rethink you are right on the doorstop of thousands of students who were all probably out on a sat night craving a homecooked Sunday lunch... I would go...