Frankie Benny's - Carte

Unit 17, Falkirk, United Kingdom, FK1 1LW

🛍 Kebab, Cafés, Mexican, European

4 💬 1504 Avis
Frankie Benny's

Téléphone: +441324639236,+441514202329

Adresse: Unit 17, Falkirk, United Kingdom, FK1 1LW

Ville: Falkirk

Menu Plats: 35

Avis: 1504

Site Web: https://www.frankieandbennys.com/restaurants/scotland/falkirk/falkirk

"Frankie & Benny's in Falkirk provides an exceptional family-friendly environment! We have become regulars and cannot think of any other restaurant that can match their exceptional service and warm welcome. The staff are all exceptional, particularly our waiter, John Paul, who is a true leader. He not only respects his colleagues but also works collaboratively with them. I have witnessed him skillfully coaching team members and handling difficult situations with grace. His customer service is outstanding and he communicates effectively in every situation. He ensured that our daughter's dietary needs were met and kept us informed every step of the way. Each visit to the restaurant leaves me impressed by his dedication and communication skills. I highly recommend visiting Frankie & Benny's in Falkirk for a fantastic family experience or to witness a master at work. It truly is a class act and a wonderful experience."

Rose Rose

Great food as always, John Paul, our waiter for the night, was on point in giving us quick and excellent service!

Adresse

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Avis

zeliem2021
zeliem2021

Came in and the service was lovely John Paul was a fabulous server so quick with food and drinks and he is a very pleasant man


Compass61107315792
Compass61107315792

Mojito cocktail a glass of lukewarm flat soda water with a shot of rum and a tiny bit of mint (no lime) in it Pepperoni pizza £12.70 which arrived, bland no herbs or seasoning. Seating feel every fidget from the patrons behind you


Curious18522069432
Curious18522069432

Lovely young server but when she asked if we enjoyed our meal I had to be honest. NO, I didn't. This is an overpriced Wetherspoons that thinks its better than it is. Not a working kitchen so it's obviously shipped in and heated up. Food was bland and didn't even make an attempt to look appetising . Won't be back EVER ! Voir le carte


Culture42467599143
Culture42467599143

Went here for a kids birthday with friends and family, food was great, but our waiter John Paul was the best thing about our evening. He was absolutely amazing with the kids and was going out his way to help us. He definitely made our night, never met such a nice person who was more than happy to help, will definitely be back.


chelseagZ3034JG
chelseagZ3034JG

Unbelievable service from JohnPaul today. Genuinely hate eating out due to a gluten intolerance and the menu catered perfectly without singling me out like other restaurants. JP was so friendly, professional and an absolute pleasure to deal with. F&B is someone I've never particularly frequented but due to the exceptional service and great menu choices I will definitely be back.


SpanishGirl2018
SpanishGirl2018

We had a great time at Frankie & Benny's in Falkirk for the second time. The menu offers a variety of options and the food was delicious. However, the best part about this restaurant is the staff - they are friendly, welcoming, and happy to help with menu suggestions and discounts. Our server, Vicky, was outstanding and made our experience even better. We will definitely be returning again. The music selection was also excellent. Voir le carte


A
A

I want to give a big shout out to JP for his exceptional customer service at this restaurant. He was incredibly friendly, welcoming, and attentive to our group. We were celebrating a family birthday, including two young children, one of whom is in a wheelchair and has special needs. JP went above and beyond to accommodate us, even adjusting the furniture and considering the music volume for any sensory issues. The food was delicious, with a variety of options on the American style menu at reasonable prices.


Ham1606
Ham1606

Absolute garbage!! Trying to be as articulate as possible and finding it difficult to find a more appropriate word than 'garbage '. The prices are ridiculously high, the food tastes cheap. You 're getting it so very very wrong now and customers won 't put up with spending their hard earned money to be served high school canteen at best! 'micro measured ' food I was informed by staff when charging premium prices. How come Toni Macaroni can do it 100 times better for so much less ?? So disappointed and understand why we were the only family inside at tea time on a Thursday evening when the retail park was busy. Best avoided!!!


Scott
Scott

Frankie & Benny's in Falkirk provides an exceptional family-friendly environment! We have become regulars and cannot think of any other restaurant that can match their exceptional service and warm welcome. The staff are all exceptional, particularly our waiter, John Paul, who is a true leader. He not only respects his colleagues but also works collaboratively with them. I have witnessed him skillfully coaching team members and handling difficult situations with grace. His customer service is outstanding and he communicates effectively in every situation. He ensured that our daughter's dietary needs were met and kept us informed every step of the way. Each visit to the restaurant leaves me im... Voir le carte

Catégories

  • Kebab Savourez nos délicieux kebabs, grillés à la perfection et débordant de saveur. Choisissez parmi une variété de viandes et d'épices vives, servis avec des accompagnements frais. Parfait pour un repas satisfaisant et savoureux.
  • Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy. Voir le carte
  • Mexican Des saveurs mexicaines authentiques vous attendent avec des fajitas grésillantes, des tacos savoureux, des enchiladas piquantes et du guacamole frais, le tout préparé avec des épices riches et traditionnelles et servi avec des accompagnements vibrants. Profitez d'une fiesta dans votre assiette !
  • European Savourez un voyage culinaire à travers l'Europe avec notre menu savamment élaboré, mettant en vedette des plats authentiques de France, d'Italie, d'Espagne et d'ailleurs, en utilisant les ingrédients les plus frais pour donner vie aux saveurs traditionnelles.

Commodités

  • Wifi
  • Seating
  • Carte
  • Delivery
  • Menu
  • Late Night

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"