Téléphone: +441372466148
Adresse: 27 High Street, Elmbridge, United Kingdom, KT10 9RL
Ville: Elmbridge
Plats: 32
Avis: 1280
"Oh dear. This Café used to be good and I was expecting a pleasurable break with a cup of tea between appointments. The waitress said she would bring the tea to me so I went to sit down. There were empty seats and tables but several of the chairs hadn’t been cleaned so there were lots of crumbs. My tea arrived with a small jug of milk and looked pretty but was tasteless, even after squeezing the teabag. Meanwhile, 2 ladies who saw my tea arrive were twitchy because they hadn’t got their lunch order and one went to ask how long it might be. Apparently they had been there for some time, had already asked once wondered if it would be very much longer. The waitress recited perfectly the order, so it clearly hadn’t been forgotten, She said she « would check« . Bearing in mind that there were less than 8 people in the cafe, the kitchen hatch is just behind the counter and everyone else was just having tea or coffee, it shouldn’t have been hard. When I left, 15 minutes later, their order was still somewhere in the kitchen...No apology, no clue about customer service, no customers looking likely to return. That might explain the empty tables."
Menu - 32 options
Tous les prix sont des estimations.
rsharman
I pop in here every Saturday between chores for a coffee and a sandwich. Their smoothies are also very good. I prefer to go to an independent rather than a chain.
Adresse
Avis
Dan
Initially ignored by staff. When finally served incredibly slow service. Dirty cups. Coffee week and tasteless. Shame because the potential is there. An around unsatisfactory experience.
philbH7177LY
Wish I never bothered I only asked for scrambled eggs on toast, the young man behind the counter agreed that it was awful, then went on to explain all their food is cooked in the microwave, Awful, awful,
megharp6
My boyfriend and I love popping into esquires for a coffee and panini. The staff are always friendly and the atmosphere is homely and welcoming. Their cappuccinos are also great! It’s our go to coffee shop.
Judy
We just called in for coffee and a sandwich. The young woman behind the counter was so indifferent to us being there. Her attitude towards us showed she couldn’t be bothered serving. Just not sure why she is there. We have been there before and loved it
Ellen
Arrived on a rainy afternoon, place not busy. Ordered a poached egg on toast, yolk hard as nails and bacon fried to frazzle. Tea didn’t arrive until my friends had drank theirs. Asked for a spare plate which never came. Overall poor service considering the place was empty.
Shark160319
Not the first time, the service here was slow. Took my family this time. My food arrived over 15 minutes before the rest of the family. One toasted sandwich was still white and had not seen a grill. A baguette had clearly just been thawed in a microwave. Will give this place a miss for a while
Z3527DMpauld
Called in for Sunday brunch and got roundly ignored by staff Young man on the till not really listening to my order.We tried Turkish Baked Eggs which although described as Eggs in a spicy tomato sauce ...I certainly didn't imagine eggs in a bowl of siracha hot sauce , 1 portion baked through and 1 with raw runny eggs.Hot doesn't begin to describe itInedible and unsurprisingly no one asked if everything was ok ...rather carried on discussing the young man's cold virus up his nose.Couldn't get out fast enough Very disappointing
feria9
I should start by saying that we really like the coffee here.... But the staff are just awful! Rude, indifferent and not particularly pleasant, never mind friendly. On our last four visits, there were hardly any other customers around yet the staff could not be bothered getting our orders right. All they seem to care about is to have a good time chatting or playing their own music. They do not care about the experience of their customers. The other day there were three staff chatting very loudly with their two friends occupying all of the front part of the cafe. There was no music playing to at least mask some of their noise so we ended up drinking our coffees very quickly whilst listening t...
SpaStruckSurrey
Oh dear. This Café used to be good and I was expecting a pleasurable break with a cup of tea between appointments. The waitress said she would bring the tea to me so I went to sit down. There were empty seats and tables but several of the chairs hadn’t been cleaned so there were lots of crumbs. My tea arrived with a small jug of milk and looked pretty but was tasteless, even after squeezing the teabag. Meanwhile, 2 ladies who saw my tea arrive were twitchy because they hadn’t got their lunch order and one went to ask how long it might be. Apparently they had been there for some time, had already asked once wondered if it would be very much longer. The waitress recited perfectly the order, so...
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