Téléphone: +442870344848
Adresse: The Lodge Hotel, Coleraine, United Kingdom, BT52 1NF
Ville: Coleraine
Menu Plats: 13
Avis: 766
Site Web: https://www.thelodgehotel.com/dining/elliots-bistro
"We chose this as a convenient mid point venue for a birthday celebration at the Lodge Hotel Coleraine. We were greeted by unsmiling staff and shown to our table. We made our choices. The starters arrived promptly and were OK. When the main course arrived, the waitress unfortunately overbalanced her tray and the salad with blue cheese sauce slid off into my friend's bag and all over the floor! These things happen but not once did she apologise. My other friend had chosen the nut roast. This had been over microwaved to the point of cremation. She drew it to the attention of the waitress who just looked blankly at her! She finally twigged she should ask if she'd like a replacement. Again no apology. The other two mains, fish, were uninspiringly mediocre to say the least. When we'd finished these, a waitress came up with the dessert menu and said we could choose one on the house. I chose Christmas pudding which turned out to be sponge with 6 sultanas!! My two friends wanted liquer coffees and it took 20 mins before we could attract anyone's attention. We were then told the coffee machine would be closing in 10 minutes! We got the coffee and I asked for the bill and a chat with the duty manager. The chap came and chatted to me whilst I explained our unfortunate experience. He was very apologetic. I asked him to review the bill before presenting it to us. He came back with a cheesecake with a candle in and took £5 off the bill! Never again! More training def required."
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