"We have chosen this hotel on our return trip to Slovenia. I cannot give a 5 stars cause we had a bad experience on the way back . We arrived extremely tired after a long road trip and reception was closed. Not just closed, but there was no way to reach anyone by phone or via email, we waited outside for 40min with 2 kids, everything completely closed, all employees gone. Finally by luck someone from the staff opened the back door, surprised we were there. He informed us we should have received an email informing us how to enter, however we didn’t get anything…and who actually read emails during holidays ? He apologised and he was super kind. We were really happy with the hotel though, rooms are very clean and spacious and you can enjoy a delicious dinner in the restaurant. As well, breakfast was definitely 5 stars, staff super helpful and attentive to detail. As a feedback: if you close the hotel make sure at least your guests can reach you by phone, not just to receive them , but in case of emergencies. And if you send an email, make sure your guests have actually read it. This is definitely a reason for a compensation, cause the hotel is not expensive but it’s not for free neither."