Téléphone: +441993847311
Adresse: 9 Burford Road, West Oxfordshire, United Kingdom
Ville: West Oxfordshire
Menu Plats: 7
Avis: 1709
Site Web: https://www.costa.co.uk/
"I went into Costa in Carterton this morning at around 10 am on the 28th May 2021. I am exempt from wearing a mask so out of respect i covered my face with my top. On entry I was shouted at across the store by the manager whose name is leah, she said, excuse me you NEED to wear a mask, I explained that i am exempt and had forgotten my lanyard, I offered to show her on my phone, she then said well if you 're exempt why are you covering your face? I explained that it was out of respect. I went on to ask if I could use the toilet and she said only if I 'd bought something, I explained that I had a medical condition and a card saying i need to use the toilet in an emergency, leah still said no, I then said if i don 't use the toilet quickly i will end up peeing on the floor, leah then said well pee on the floor then, this was in front of a shop full of customers in a food establishment. She then told me to leave her shop! I explained that I am also a manager and that she was being very rude and discriminatory towards me, as i have a sensitive medical condition which was being forced to be explained in front of the whole shop. This was very embarrassing. I then left the shop and she followed me outside and went to sit down and smoke a cigarette, again in front of all of the customers. I said to her all i wanted was to use the toilet, all she kept saying was that 's nice, this was extremely patronising and made me angry, she then said she was going to call the police as a woman who is twice her size was intimidating her, now.,being a larger lady i felt that she was also being discriminate towards my size. All in all I was discriminated against on 2 separate occasions in a short space of time and embarrassed in front of a shop full of people, as we walked away from the store i heard leah and another colleague named aisha laughing at me with customers. I went back and told her that i was going to report her and all she said was do it She then started on my daughter as we went back to speak to the other manager, leah threatened my daughter and barred her from the shop. This is unacceptable behaviour from a customer service manager and i have reported this incident to her head office and been promised that this will be internally investigated. I will be following up with the complaint as it is unhygienic to tell a disabled customer to pee on the floor in any situation never mind a food establishment. This person should not be working with the general public as she is rude and patronising."
Menu complet - 7 options
Tous les prix sont des estimations sur Menu.
Dessert
Sandwichs
Plats Végétariens
Rob
Great place ... good coffee ... excellent service with very friendly staff
Adresse
Avis
leepile1
Very clean, well staffed and friendly before and during covid-19 pandemic. Quick service and tasty drinks and snacks/food.
Sophie
Wouldn't bother, drinks are either cold or taste horrible. Save yourself a waste of money here and grab a decent coffee from Lynwood&Co!
Colin
Love these guys so much theyre always friendly and the place is clean and they make sure everyone is masked up and safe and I wish other places in carterton were like this. Quality. Voir le carte
Victoria
Despite Costa itself being very overpriced (in my opinion £3.70 for a Irish cream latte this is a nice addition to Carterton. Place is clean and staff are always very welcoming and friendly.
Darren
The ladies are always so helpful, kind and understanding. I have medical issues and my wife has just had a shoulder operation. They go out of their way to make our pitstop or my drawing mornings as easy as possible.
Kirsten
Managers rude. My disabled mother and I were blocking the way out walkway (we didn 't notice this) and we were rudely told to 'Move out of peoples way, we can clearly see thats the way out ' which.. we obviously could not. Voir le carte
G418OKmatts
i came in to get a drink and a ham and cheese sandwich and i was appalled by the lack of care and quality taken in the food. Will not be returning as i was retching at the wet bread that was advertised to be warm crunchy toast. The water was also opened and i threw it out, shocking.
craftydawn70
I visited Costa with my clients from work on 31 august 2020. My colleague went in to order drinks and was told there were closing soon,they still had 25 minutes to go. We were outside drinking our coffee along with our disabled clients when barista mark came out at 5pm and rudely said I need your cups saucers and trays. He had no regard for the clients being disabled so therefore a bit slow in drinking. I said I was not going to rush them. Service and attitude were absolutely disgusting and they will not be having our custom again. Avoid at all costs
andreaaG663IB
I went into Costa in Carterton this morning at around 10 am on the 28th May 2021. I am exempt from wearing a mask so out of respect i covered my face with my top. On entry I was shouted at across the store by the manager whose name is leah, she said, excuse me you NEED to wear a mask, I explained that i am exempt and had forgotten my lanyard, I offered to show her on my phone, she then said well if you 're exempt why are you covering your face? I explained that it was out of respect. I went on to ask if I could use the toilet and she said only if I 'd bought something, I explained that I had a medical condition and a card saying i need to use the toilet in an emergency, leah still said no, I... Voir le carte
Catégories
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Cafe Profitez de notre sélection de cafés dynamiques, offrant un éventail de cafés fraîchement préparés, de thés artisanaux et de pâtisseries délicieuses, associés à une ambiance chaleureuse pour une expérience culinaire délicieuse.
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Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse. Voir le carte
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
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Chocolate Des délices de chocolat décadents fabriqués avec du cacao riche et de haute qualité. Profitez d'une gamme d'offres allant des mousses soyeuses aux gâteaux de lave fondants, chacun conçu pour captiver vos sens et satisfaire vos envies sucrées.
Commodités
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Mastercard
