Téléphone: +442088929013
Adresse: 46 Church Street, TW1 3NR, Richmond Upon Thames, United Kingdom
Ville: Richmond Upon Thames
Plats: 4
Avis: 1610
Site Web: http://www.facebook.com/pages/Corto-Italian-Deli/381384438605938
"We have been to Corto before and the food has always been great and the service friendly. However, I would advise against going on a busy Saturday. My husband and I visited today and got there at 2pm. The rugby was on at Twickenham so the whole street was very busy. We were told that it would take five or so minutes to get a table and be served and we were fine with that, particularly as it was a busy day. After sitting down we had to get our own menus and then call the waiter after 20 mins of waiting. We ordered a water and a beer (in addition to food) but were given a beer and a coke. Food did not arrive and at 3pm I asked if we were still getting it. 18 mins later when our order was given to a table that arrived at least 40 mins after us, we got up to pay for the beer and leave. The waiter had no clue what had happened and someone inside eventually said sorry and gave us the beer on the house. This place always has good food but they can't cope with a busy weekend. This is not the first time service has been slow the last time it was also a sunny Saturday (but not a rugby day). I fully appreciate it will take time to be served and for food to be prepared when it is busy, especially on a rugby day. However, what I cannot understand is 1) why one couple that arrived after us received their food, ate it and paid for it before we'd received ours 2) when our food finally came it was given to a table that arrived 40 mins after us and 3) why the place could not manage customer expectations. If you're busy then tell customers that they should not expect to receive food within an hour, or get their order taken within 15 mins. Manage expectations! Its not difficult and then at least customers know perhaps its not a good time to eat at Corto."
Tous les prix sont des estimations.