Téléphone: +441942321814
Adresse: 6 Mesnes Street, WN1 1UW, Wigan, United Kingdom
Ville: Wigan
Plats: 2
Avis: 90
"I normally visit Starbucks but in the interest of supporting local businesses I visited this cafe on Friday and had their jacket potato special which is advertised on the A board outside. I visited on Monday and ordered food off the menu, the menu also advertises 30% off for NHS staff which the waitress processed for me on the Monday. Today I visited and the lady taking my order informed me the jacket potato special was unavailable although advertised on the A board outside. I proceeded to order off the normal menu, showed my badge and asked to receive the 30% off for NHS staff. The lady serving me was unable to use the calculator to work out how much it would cost so I helped her, paid the bill and sat at a table. The lady approached my table to inform me I owed her money as it should have been 20% off for NHS staff, not 30%. I showed her the menu which stated 30% off and told her I received 30% off on my previous two recent visits. The lady insisted it had always been 20% off and walked off to the kitchen. I could hear her discussing the situation loudly in the kitchen and didn’t appreciate her behaviour, tone of voice or attitude towards customers. I went to the counter and asked for my money back as I didn’t wish to sit in the cafe and eat any longer. The lady told me she didn’t know how to process a refund to my card and shrugged her shoulders and blanked stared at me. I demanded my refund to which she gave me my refund in cash. Although it was only a dispute between a difference of 10% discount I won’t be visiting again. The advertising is incorrect on the menu and rather than this be acknowledged and corrected, I experienced such bad behaviour from a lady which seemed like she was the owner. I’d rather visit Starbucks and pay more for my food and be treated well than visit this local business and be treated badly."
Tous les prix sont des estimations.