Gros Burger
O'tacos

O'tacos

9 Cours Sextius, 13100, Aix-en-Provence France

Pizza • Végétarien • Bons De Restaurant • Restauration Rapide


"SHAME HONTE VERGOGNA VERGUENZA Just arrived in Aix-en-Provence with 3 friends. we decided to stop by and eat at the tacos fast food since we wanted to be quick and go out for a walk. We took 20 minutes just to order because everything we were asking for was out of order. After that we waited for more than 2 hours, no exaggerations, to eat, while all the other people coming after us were being slowly served. After one hour the waiter come at us and says that even if we had paid for a big box of fried things half of them were not available anymore. We said : ok. Just let us eat the rest at least . Unfortunately that moment never came and the more we got upset the more they invented excuse and lies. The worst came at the end when we asked to by refunded and the waiter said it wasn 't possible even if HE messed up with the kitchen. He wasn 't in charge and so he couldn 't take the responsibility to give us the money back. We waited 30 more minutes without any manager appearing and discussing with all the waiters and the chef. In the end a girl came and told us that we could have get just some of the food, that was cold and different from our initial order. We refused of course but neither in that moment they had the humble to give us the money back. Eventually we just had to go, leave our money and the bad food that we didn 't order and didn 't want to eat anymore with no refund and above all NO APOLOGIES. SHAME ON YOU. You are a bad spot for tourists coming to visit Aix-en-Provence"