Tower Hamlets
Il Bianco

Il Bianco

2 Biscayne Avenue, Tower Hamlets, United Kingdom, E14 9QT

Pizza • Pasta • Steak • Italian


"The food is very good here and the portions are big. But sadly it is not enough for customers to leave this restaurant happy. Staff is rude and that made the experience just not what You expect when You come into a restaurant. The main waiter (older guy) is spinning around like a bee and looks crazy stressed although has just a few tables. When we came in he immediately told us to wait outside and did not let us come in because some other ladies were waiting as well. Now I understand that they were there first, but the waiter could have said “hello, please wait a moment” or something like that. Then when we came in we didn’t really understand were to sit because he ran away again. When we got to the table he brought the menu and left. After, we ordered drinks and food. I ordered coke for myself and I saw when other waiter took already opened 0,5 l coke bottle and poured it in a glass for me. When the waiter brought pasta to my boyfriend he was sprinkling parmesan cheese not even looking at us or the plate. We joked that it’s good he didn’t sprinkled the cheese on my boyfriends head. As I said food was delicious. But when eating I was observing everything that was happening in the restaurant. Since I am a waitress myself at a fine dining restaurant and I study hospitality management it’s always interesting for me to watch how other restaurants are working. Younger waiter by the bar was drinking water. The older one was always running around like crazy, chewing gum. He even knocked up a sign when opening the door for guests. When we were eating he didn’t check if we are happy with the food or if we need something else. Both of the waiters were never smiling or being friendly and kind. But they were always yelling and talking very loudly, even louder than some tables. Also, these guys do not really know how to carry glasses or put cuttlery on the table. They do this without no trays and very loudly almost throwing things on surfaces. I don’t really understood this stressfull service because the restaurant was for sure not busy. The thing I was not happy about is not even that, but the feeling that you are not welcome and no kindness or friendliness from the staff. It’s not hard to smile or say ‘hello’ or ask if we are happy and how’s the food. I met much better waiters and waitresses in mcdonald’s or five guys. Staff and managers of this restaurant need to understand that good food is not enough to have a successfull restaurant that people would want to come back to. I am, for sure, not coming back there to eat."

Needoo Grill

Needoo Grill

87 New Road, E1 1HH, Tower Hamlets, United Kingdom

Kebab • Cafés • Mexican • Seafood


"Visited the restaurant on a midweek after work catch up with friends. When ordering we asked for tap water in which the waiter replied they do not provide tap water due to covid we asked why and he had no justification and that it was...just due to covid. He then went onto say they do not provide their usual on the house side salad either as again due to covid We were baffled as to why they refuse tap water as by law they cant refuse this. We carried on eating then as just a few mins before finishing the food a waiter put a sign up on the wall next to us which said card machine not working, cash only This sign was up even last year as we remember and you could tell it was a sign which was being used all the time as the paper was so old and crumpled. These people evade tax basically! As we were about to finish up we then noticed a strand of hair in the veg biryani. Completely mortified we askd for the bill and wanted to leave asap. I then showed the waiter the hair i found he was not phased at all by it and just walked off! I then insisted that we are all paying by card when the waiter pointed at the notice and said that the card machine does not work. I replied that i hav seen this notice even last yr and how its very cheeky to put it up conveniently while we were eating. I replied well due to covid, we do not handle cash so pls go get the card machine The waiter then went and spoke to management to relay the message and came back to tell me very discreetly that we can pay by card if we come to the front at the till. Do not eat at this place! Fraudsters! The food quality has gone down. Extortionate prices. Very disappointed."

Royal China Docklands

Royal China Docklands

30 Westferry Circus, E14 8RR, Tower Hamlets, United Kingdom

Full • Asian • Lunch • Chinese


"I had relatives coming down from the North who are quite partial to Chinese cuisine. How about a walk along the Thames followed by a riverside meal? They have a dog so I made a point of checking if they were dog friendly. No. However they have tables and chairs outside. Unfortunately it was a wet day when we arrived and my very diplomatic brother in law went in to see what was possible. Answer: we are not serving outside. We were a bit hungry at this point so my sister offered to stay outside with the dog and have a take away whilst the 3 of us went inside. Not a great option, but my BiL went back in to make arrangements. Response: No. You can 't sit outside and have a takeaway. You have to take it away! At this point I 'd heard enough and went in and made it clear politely but clearly that I thought this was totally unreasonable and would NEVER think of eating there again. I left the place but my friend also spoke to them very calmly to see if anything could be retrieved from the situation. She wasn 't sure what was said to her, but I suspect it wasn 't polite. We then headed off to an Indian eatery a few metres along the riverside (Mala). Not only did we not have to sit outside but our dog was very welcome to come in. In short we were made very welcome and enjoyed an excellent meal with first class service. I 'll leave it to others to comment on the food at the Chinese. Clearly customers are regarded with total contempt. There was no attempt to 'meet us half way ', as you might expect in somewhere decent. If you don 't have a dog you may think, no problem. But this isn 't some cheapo chop suey house. You are paying top dollar for their standard items. Do you really want to experience this kind of attitude to customers? I look forward to hearing that this place is under new management. It is a great location (right by the Uberboat jetty)."