South Ribble
The Viceroy

The Viceroy

3 Golden Hill Lane, South Ribble, United Kingdom

Curry • Indian • Salads • Chicken


"Shocking from start to finish. Fancied a Friday night take away, ordered our dishes at 18:15, quoted 50 minutes delivery time, brilliant, nice and early in time to relax for the rest of the night after a busy week at work. 50 minutes pass, still no sign, gave it till 19:25 before calling the restaurant, phone answered quickly by a blunt man, I simply explained we’d ordered at 18:15, that I’d had an email confirming it was out for delivery by 18:50 and I was merely checking if it was actually on its way… ‘your order is on its way, it’s being delivered with 7 other orders’ alarm bells ring for me immediately, I ask will it be hot? Yes, he then hung up. Which I thought was very rude. A further 20 minutes tick on by, by this point we’re absolutely starving and the hanger is kicking in but non the less I call the restaurant again and was extremely polite despite the way the staff member was biting my head off, I explained I didn’t want cold food and if I’d have known the wait time was this long I wouldn’t have ordered from there. “I’ll cook your food fresh now bring it myself” he said, thank you I really appreciate that. 45 more minutes tick on by, the doorbell goes off, I open the door get a bag shoved into me and off he stomps down my driveway, not even an apology or hello. I take the 20 steps it takes to walk from my hallway to my kitchen, open the bag and food containers to be greeted with stone cold food. Absolutely livid by this point, I call the restaurant again, the manger starts to argue with me instead of listening with me and understanding the situation, he calls me a liar, insists the foods fresh (it was Luke warm at best! and proceeds to shout down the phone, I tell him I would like a refund, explain why and he then tells me he’ll do it now and I’ll get an email, I ask when can I expect the email, he said I don’t know, soon if you’ve not got it you can come in tomorrow for it, then in the next breath he demands that I take the food back to the restaurant if I want a refund, I explained that I’m not prepared to go out of my way to get a refund for something that isn’t my fault. He kicks off again, so I took him up on this opportunity to go into the restaurant hand him the food back in front of his dining customers. Totally and utterly disgusting service, food quality was awful to boot. Sort yourselves out and learn how to speak to people, arguing with customers will get you nowhere in business."

Sunflower

Sunflower

11 Watkin Lane, Lostock Hall, PR5 5RE, South Ribble, United Kingdom

Sushi • Kebab • Pizza • Seafood


"I have debated whether or not to share this, but ultimately decided to inform you all so you can be on the lookout for this scam I experienced. I ordered food from Sunflower Chinese in Lostock Hall, went to pick it up, and the woman at the counter placed the order down. I briefly saw the receipt, which appeared to be for 28.30 or something similar. When I went to pay, she stated it was 28.70. I mentioned it was 28.30, but she insisted it was 28.70, so I paid. I asked for a receipt, and she refused initially, but eventually provided one after another lady arrived. The total was 28.20. I questioned why it said 28.20 when they had charged me 28.70. She tried to avoid the issue by answering a phone call, but I persisted. When she finished, I pointed out the discrepancy, and she claimed it was a service charge. I inquired about the charge and why it wasn't itemized or disclosed to customers. Without responding, she angrily gave me back 50p, and I left. I am disappointed that they are attempting to cheat customers without their knowledge. It's not about the amount but the dishonesty in hiding it. Their continued business throughout lockdown suggests they are profiting well, making the need for this extra charge unclear. If this is happening to every customer, the cumulative amount could be substantial. I have attached a photo of the receipt, the 50p refund, and a screenshot of my card payment. I share this not to cause trouble but simply to raise awareness. Thank you."