"I've been here a few times and were it not for the reasonably priced softplay we would come here. Hubby thinks the buffet carvery is great so thumbs up from him for that. Otherwise the menu options are extremely limited if you don't want chips with your meal. Mostly burgers and the generic curry meal or salad. Lots of drink options, I enjoyed my tiramisu iced coffee, once it cake out made as it should be, which when I asked if it came with cream, the boy just shrugged and said he would ask: surely staff should know what they are serving? Staff are always lovely but a bit useless. Probably because there isn't enough of them. I.e. bringing mains out before the starter plates are cleared, and thus struggling to put anything down, not returning after mains are given to ask about dessert. The last time I was there, there was a power cut. Not their fault obviously, but everyone was left to finish what they had in the gloom. No member of staff came round to explain what was going on, how we would pay, if they knew what was happening. They just all seemed to disappear. They could have asked the kitchen staff to support informing people (as they weren't cooking anything thats for sure). The person in the softplay area just walked out and left it whilst children were still in there (subsequently helping themselves to the drinks fridge at the counter). There was no management at all. Improvements needed with management, staffing and menu choices (but I guess that's a head office decision). And like I said, we only go there because the softplay is reasonable and its location. Vegetarian options: A few but merged with vegan options. They are happy to swap for real cheese if asked. Kid-friendliness: Softplay available (unless a kids party is happening) for about £3 per child"
