Renfrewshire
Bernie's Cafe Deli

Bernie's Cafe Deli

Neva Place, PA11 3PN, Renfrewshire, United Kingdom

Food • Cafe • Soup • Coffee


"Having previously purchased a Groupon voucher and having had a lovely breakfast we purchased 2 further breakfast vouchers (terms as per the initial voucher). On our first visit (15.7.23) a Saturday, a male member of staff talked us through how it all worked etc., and we even stayed for further coffee and cake. Today (28.8.23) however, was a terrible experience. Watch out for the contradictory statements on the voucher!!!!!!!! On being approached by a female member of staff to take our order we highlighted the fact that we had a breakfast voucher. She advised she would have to check if it was valid !!!! This puzzled us as it was the same as the first voucher. The same male member of staff who attended to us on our initial visit came over and requested us to open the App and to read the last sentence of the terms and conditions which states it is not valid at the weekend. We pointed out that the said terms and conditions also stated Valid Saturday Sunday 9 am to 10.30 am. He advised that they knew the statement was wrong, had contacted Groupon and was not willing to honour the voucher for today. I find it strange that the exact same voucher is still on sale now containing the same contradictory statement despite the Cafe and Groupon apparently both knowing it is wrong. And, as I have highlighted earlier, it was such a voucher we used on our initial visit!!! I pointed out this issue was between them and Groupon and that they should be honouring the contradictory vouchers until they sort this out with Groupon. Very bad experience today, not handled at all well by staff, we left the premises, without eating, wont be back and wont be recommending this establishment."