Radlett United Kingdom
Pizza Express

Pizza Express

114 Watling Street, Radlett United Kingdom, United Kingdom, WD7 7AB

Pizza • Vegan • Cheese • Italian


"My partner and I came a few months ago and we had a very good experience and so decided to revisit last night. Unfortunately, last night was dreadful. We sat outside and the omens looked good until we decided to order a glass of wine to share which seemed to perplex the young waiter who said that it couldn’t be done. However, after remonstrating with him, he then went away and returned with two glasses of wine. We ordered two pizzas but in the meantime, we were not offered any water or bread which one would normally expect in an Italian restaurant. When the pizzas finally arrived, they were extremely doughy and not crispy and just consisted of mushrooms and oil and were tasteless. No one came to see how our meals were and rather than complain, we were just going to get the bill, pay and leave without having any desserts. However, when we got the bill, we noticed that we had been charged for the cost of two glasses of wine and therefore called for the manager. When he came, he told us rather inexplicably that we could not share the small glass of wine and which is something that we do quite frequently and which we have never had a problem with before. We then complained about the poor service and the food and rather than dealing with it in a positive way, the manager became defensive and whilst he reduced the bill, we found the whole experience extremely poor and couldn’t wait to leave. It is such a shame because we want to support local businesses but our experience last night was such that we do not intend to return."