"I've just had a lesson in how to not do customer service. My friend and are staying in the area and I did some research on where to have a Sunday dinner, and found an award winning Sunday roast half an hour walk away result! They didn't have a website but we were directed to their Facebook page and today post boasted their roast being served 12 5.30, so off we trotted just after 4 and arrived at 4.37 (yes we checked) only to be told that the kitchen was closed and they only serve until 4.30. I should add that we had tried to call to book but the phone didn't go through, we had also, as their Facebook post suggested, to message them, and also left a comment on their post about booking. When asked if there was anything they could do, we were met with shrugs, and when we asked about alternatives they suggested a local Chinese or Indian (we were with the dogs). We decided to have a (warm) glass of wine in the gorgeous, very instagramable, gardens, only to be confronted by a pack of off leash spaniels who riled up our dogs, and a giant dog poo on the grass. A little too late I checked previous Facebook posts to see this wasn't the first time that they had issues with serving the roast, they obviously haven't learned from previous mistakes!"
