"We booked the rest restaurant for 5:30pm to have dinner (2 adults and 2 young children). When we arrived, the waitress took our name and booking details and asked us to wait until the table was ready. We waited, waited, and waited for the waitress to return 15minutes on, and making conversation with other guests who looked frustrated at also waiting around, we were taken to our table at the back. Our kids were starving, so we immediately placed the order for starters, mains AND drinks together. The drinks were taking a long time to arrive, so my wife gave the kids water from their beaker water bottle. Our drinks arrived after 20mins from ordering, and asking for them twice. The restaurant was quite busy, but we could see that there were lots of other guests trying to catch the attention of the staff members, and could hear arguments on the other end of the restaurant. After an hour, our starters had still not arrived, so my wife asked how long it would be. The waitress said she would go check and come back. After 15minutes, I asked another waitress to give us an update. The waitress came back and said that our starters were being cooked and would be out in 10minutes we sighed relief, and told our kids that food was coming. We realised that food was clearly taking a long time to cook, so said to the waitress to bring our starters and mains together, rather than waiting around we had plans onwards, and it had been over an hour already since placing the order. After another 20minutes, we asked the waitress where our starters were, as she had said it was 10minutes away. This time, a very rude (manager) came to our table and said that our starters were at the back of the queue, as we had asked for the starters to be brought with the mains! This was absolutely pathetic, and we mentioned that our kids were starving, as it had been 90minutes since placing our order. The manager said that this is normal and offered us complimentary prawn crackers (but charged us for the dips, which we later realised). After another 45minutes and seeing other guests arguing about the same issue, we saw comfort that we weren 't the only ones in this mess. Our kids were starving so ate the prawn crackers in a hurry. When the food arrived, it was bedtime for the kids, so we asked for the bill and takeaway boxes. The bill arrived with a 10% service charge and additional cost for the complimentary prawn crackers. I asked the waitress to deduct the 10% service charge and queried the complimentary prawn crackers, and if there was anything they could do by way of discount for the lengthy delay. The rude manager came out and started shouting at us, saying that he doesn 't like families with young children in his fancy restaurant, and he cannot offer a discount as we would be leaving a negative review. I couldn 't believe he was saying this almost bullying us into leaving a positive review! Our kids were crying, so I said to give me the card machine for me to pay using AMEX. The manager said that they don 't accept AMEX, but I highlighted that he 's got a AMEX sign outside the door. Infact, he was using a AMEX wallet in which the receipt came. He was very offensive and said that it 's his business and he can do what he wants photos of the AMEX sign outside uploaded. I would avoid visiting this restaurant and I would suggest Trading Standards look into how this man operates a business very rudely."
