Monmouthshire
White Hart Village Inn

White Hart Village Inn

Usk Road, Monmouthshire, United Kingdom

Pub • Steak • Vegan • British


"I have never waited so long for a pre booked table. Our table was booked for 3pm on Mother's Day, and we finally got seated (whilst the table was being cleaned around us) at 3:45pm. We had placed our food order whilst we had been waiting, but we waited another 40 minutes for the food to arrive. On asking the landlord why the food was taking so long, he blamed it on the veggie burger that I had ordered I fail to realise how this was possible, given that if a veggie burger had been cooked for 40 minutes, there would have been nothing left if it. My burger arrived cold and with a burnt bun, half a dozen overcooked chips and a tablespoon of chopped up cucumber and tomato. The other members of my family had roast dinners, meat was fatty and chewy, vegetables had hardly seen a boiling pan, and the yorkshire puddings burnt and stone cold. We ordered our deserts, which we waited another 25 minutes for. On attempting to cancel the order, we were told by the landlord that the delay was due to large table that had been served before us and that the delay wasn't his fault. It was just excuse after excuse with this landlord. He clearly is not experienced enough at dealing with a busy pub and does not accept any responsibility for things going wrong. The poor waiting staff were embarrassed and did their best to smooth things over. We will definitely not be customers of this establishment ever again."

Boonta Too Thai

Boonta Too Thai

22a Cross Street, Monmouthshire, United Kingdom, NP7 5ER

Thai • Asian • Vegan • Curry


"Very greedy and incredibly poor service. I placed a takeaway order to collect in 30-45 minutes. After arriving to collect, I was informed I needed to wait another hour (this was a 8:30pm! before I could even collect it, even though they closed at 9. I asked why I was told 30-45 minutes…being told quite abruptly that they are ‘very busy’ When I challenged this asking why take my order if they couldn’t cope, try to charge me or even why no one called me after I already waited a 45 minutes. The server tried to make light of it suggesting I go to a pub and wait. I told them to stop being greedy. Taking orders you can’t fulfil or creating a hugely negative experience. It was only a meal.. but we looked forward to it. It very much ruined the evening. The staff passed hollow apologies but clearly didn’t care all the time taking people’s money.. Whilst I was bickering with a server.. another 2 people came in, in exactly the same situation as me all furious. I had a similar experience in September where I was told an hours wait but ended up sitting in the restaurant for an additional 30 minutes. The restaurant had quite a negative vibe with lots of customers sat at their respective tables looking fed up.. it seems they are over booking (cash only and piling in takeaway orders but failing on all sides. From memory, the food was ok. Absolutely not worth the wait. We won’t be coming back and suggest others to go elsewhere"