Mid Suffolk
Teacups Tea Rooms

Teacups Tea Rooms

The Institute Cottage, The Street, IP30 9QH, Mid Suffolk, United Kingdom

Tea • Vegan • Lunch • Coffee


"Yesterday I popped into Teacups on my own having been in the village to do some shopping. There is always someone to say hello to or chat with though. I was greeted by two lovely ladies with warm smiles cheery good mornings, hellos how are you’s? Every customer gets such a warm welcome at Teacups, it doesn’t matter if you’re a regular or a tourist on a day trip, the customer service is always amazing! I had a large cappuccino, sat on a window table watched the world go by, when the ladies were not busy they stop to chit chat a little. Teacups have a book basket that always has a vast collection of books so I had a look through that, if a book takes your fancy then there are a couple of charities they collect for so you can opt which you would like to donate to. I had a hot chocolate before I left which was delicious, so smooth, not sickly like a lot of hot chocolates just topped my morning off nicely! Today I chose to take a slice of Black Forest Cake with a hint of Brandy home for my afternoon treat it was fabulous, very tasty! I’ve had hot cold lunches, a variety of sweet savoury cakes, hot cold drinks I cannot fault anything, there is a good variety of everything, catering for all, seasonal local produce freshly made on site. There is seating indoors outdoors, as a solo visitor or a small group it welcomes all, including dogs as there is the seating outside. The two joint lady owners put so much love, time pride into Teacups, along with their wonderful team alongside them who are all so friendly, hard working simply fantastic! If you visit Woolpit you simply MUST visit Teacups tearooms in the centre of the village, you may want to book in advance to your trip, but I promise you won’t be disappointed!"

Zeera

Zeera

Grace Church Street, IP14 6BL, Mid Suffolk, United Kingdom

Balti • Halal • Indian • European


"Used Zeera for a while now and have to say we 've been reasonably satisfied until now. To say the telephone manner of the guy who answered was poor would be the biggest understatement of all time. When I called to place the order I had to double check I called the right number as all I got was a few grunts sounding like I 'd just called some miserable guys house phone in the middle of the night. I clearly and precisely asked him if they could do a vegan korma. To which he unequivocally and confidently said yes. No I 'll need to double check or let me call you back . I then made sure what I heard was correct and that they could do a vegan korma, to which he confirmed confidently. Despite his terrible telephone manner and sounding like he 'd rather be pretty much anywhere but on the phone with me, I placed the rest of my order and we looked forward to our dinner. At least 30 minutes later, I receive a call from the same person, saying they couldn 't offer a vegan korma. I asked if they could offer ANY vegan dish, to which he said no. No apology, no sympathy towards the customer, not even the slightest glimmer or care or understanding in his voice. I told him how unhappy I was and that my partner would have no food and again, no apology and no care in the world. I asked to cancel my order to which he replied you can 't, it 's on its way . I told him that I wasn 't paying for something when you havent delivered what I ordered and he passive aggressively said thanks very much and hung up on me. Low and behold the delivery driver knocks on the door with the food and I had to explain to the poor guy, who had come out of his way, that I 'd cancelled the order. I apologised to him as I felt bad and it clearly wasn 't his fault.In summary, this is the worst customer service I 've received in years and we will definitely not be using them again. What a way to deter a regular customer. AVOID."