Mid Suffolk
Beyton White Horse Inn

Beyton White Horse Inn

Bury Road, Mid Suffolk, United Kingdom

Wine • Steak • Drinks • Chicken


"What a fiasco. You couldn 't make it up, talk about Fawlty Towers. I stayed in room 6 this year, after specifically requesting not to stay in room 2 with it 's enormous bright green Fire Exit sign on all night. The nice young lady had some trouble letting me into room 6, the one right at the end of the block, but eventually we got in. Straight away I noticed that the original lock had been replaced and a bodge job had been done. As it was warm I left the door open for a bit. When I wanted a shower, I tried to lock the door from the inside, this proved impossible. So I went to the bar and explained and the nice young lady came back and said that her Dad would be along soon and he would have a look at it. Which he did. I returned the next evening at around 5.30, the pub garden was full, with drinkers seated around 6ft from my front door . I couldn 't get in. Again. I spent an embarrassing 5 10 mins trying, viewed by all of the drinkers outside. Eventually a nice chap offered to come and help. He too tried for ages and said the lock was utterly broken. He didn 't quite use those words though. : Then someone came out from the bar at my request and she literally had to kick the door in to gain access. All of this took place in front of the whole beer garden. On Sunday morning I tried to leave the room, I was unable to. I was locked in. As chance would have it the landlady rang me, to ask what time I wanted breakfast, on telling her of my plight she tried to gain access from outside and failed. Then another lady turned up and she climbed in through the window. Eventually, between them they got the lock open. This took some time. I wonder what would have happened if there had been a fire during the night? Perhaps I should also add that the duvet was torn, the wheel on the bed was broken, so you were sleeping at an odd angle. There was a dried blood stain on the duvet and a rip on the mattress cover. The sofa was very worn. There was black mould on the inside window and on the bath. The toilet seat had been screwed on wonky. I eventually located a wifi charger point, hidden behind the bedside table, but it didn 't work. I requested a discount, given the ridiculous situation with the lock and was offered £50 off a three night stay. Given the amount that is being charged, that was derogatory. She eventually gave me £100 off . with no apology."

Zeera

Zeera

Grace Church Street, IP14 6BL, Mid Suffolk, United Kingdom

Balti • Halal • Indian • European


"Used Zeera for a while now and have to say we 've been reasonably satisfied until now. To say the telephone manner of the guy who answered was poor would be the biggest understatement of all time. When I called to place the order I had to double check I called the right number as all I got was a few grunts sounding like I 'd just called some miserable guys house phone in the middle of the night. I clearly and precisely asked him if they could do a vegan korma. To which he unequivocally and confidently said yes. No I 'll need to double check or let me call you back . I then made sure what I heard was correct and that they could do a vegan korma, to which he confirmed confidently. Despite his terrible telephone manner and sounding like he 'd rather be pretty much anywhere but on the phone with me, I placed the rest of my order and we looked forward to our dinner. At least 30 minutes later, I receive a call from the same person, saying they couldn 't offer a vegan korma. I asked if they could offer ANY vegan dish, to which he said no. No apology, no sympathy towards the customer, not even the slightest glimmer or care or understanding in his voice. I told him how unhappy I was and that my partner would have no food and again, no apology and no care in the world. I asked to cancel my order to which he replied you can 't, it 's on its way . I told him that I wasn 't paying for something when you havent delivered what I ordered and he passive aggressively said thanks very much and hung up on me. Low and behold the delivery driver knocks on the door with the food and I had to explain to the poor guy, who had come out of his way, that I 'd cancelled the order. I apologised to him as I felt bad and it clearly wasn 't his fault.In summary, this is the worst customer service I 've received in years and we will definitely not be using them again. What a way to deter a regular customer. AVOID."