"Ive eaten here quite a few times and compared to their branch on Northumberland Street this branch is in need of closing down. It is awful. Ive always submitted feedback citing the accumulated dirt clearly visible under the service areas when you're waiting to order...(easily fixed) and that the lights and dirty, broken air-conditioning filters are hanging from the ceiling over the cooking areas (not so easily fixed) along with various hatches left open in the ceiling (easily fixed) leaving dirty unfinished voids accessible for any sort of vermin or dirt. This was my last visit to this unit after paying £16 for 2 regular sized meals (triple cheese and caramelised onion XL) Burger King has always (in my estimation) been a cut above McDonalds and certainly the premium price on their speciality burgers supports this. However, this meal was literally 2 burgers in a bun with some cheese and onions no bacon, no salad nothing else at all. It bears no resemblance to anything on the menu. (I even looked at their website as I was sat there thinking it was really odd- nothing like it exists) I was going to eat it but then started to think, 2 small fries, 2 drinks and 2 dull burgers in a rather firm bun- £16. I decided to return this as I wasn't happy at all. I approached the counter with the tray and stood right by the front very clearly returning something during a very quiet time (Pre- lunch) and was ignored by two staff who appeared to be senior staff (wearing shirts, parading up and down with clipboards) This went on long enough for me to seriously thing about dropping the tray then and there. Luckily I was then approached by a really pleasant guy from the rear. I told him that this doesn't look like anything from their menu and I'm really not happy paying £16 for 2 of these meals. He did say he doesn't know what it was meant to be and really promptly brought us over 2 replacements (which were really among the best and nicest burgers I have had from anywhere My issue with this branch seems to be- Lazy management. The kitchens are untidy, dirty and bits of the ceiling fittings are hanging off by what looks like tape. The kitchen surfaces/ hoods etc are all smeared. Some of these things are not so easily fixed' but if it was clean, tidy and management actually engaged' this branch could fly if they were half as good as the guy who made my second burger. I am not interested in going back ever until the routine simply done by anyone' jobs are complete (ceiling access panels closed, cleaning under the heated service bar, tidying up all the bits of toys etc which are on display in the kitchen rear area and the basic clean/ polish of the bits you can see from the counter. Anyone could do that. Technicians need to come in to fix all of the broken light fittings, broken filthy air conditioning filters etc which are hanging from tape over the food preparation area. EVERYBODY can see these things. If these are the bits they are happy to show us how bad are the bits we cannot see?"
