Hart
The Oat Sheaf

The Oat Sheaf

2 Crookham Road, Hart, United Kingdom, GU51 5SA

Cafés • Seafood • European • Fast Food


"I’ve never had such a bad and frankly rude experience in a pub. First of all I booked online and had the option ‘outside deck’ and upon arrival we were told that outside was first come first served and no table service so we asked to sit inside. The host Larrisa instantly became annoyed and informed us they had two large events and we put in the corner already feeling like an inconvenience from the get go. We ordered a bottle of Pinot and 4 mains meal 2 of which being the pork belly and scallops the salmon chefs special. We waited quite a while and a table next to us who ordered after we did got their food first. Upon arrival the pork belly and scallops was so so poor. The pork was extremely dry and chewy. The crackling was burnt and the bon bon was missing. The salmon arrived missing its potatoes and we were told ‘they come separately’. The pure and so called salsa was put on together in one big bland mush on the plate and the salmon was dry and over cooked. Neither people who had these meals had more than 3 bites. We waited over 15 minutes to get someone’s attention and finally managed to notified our waitress that these meals weren’t satisfactory. She removed the plates and said she would let a manager know . We waited another 15 minutes for the manger to ask if we were even okay. One receipt of the bill only the pork belly had been taken off and the bottle of wine we ordered over priced compared to the menu. I approached the manager Larissa privately to discuss the vast array of issues with our meals and requested the salmon be taken off too as she hadn’t eaten more than a few bites and she was beyond rude saying that’s how it comes and basically saying ‘deal with it and pay’. She said she had a large event and I advised to not neglect other customers. Overall it was an extremely rude encounter and awful service. I will never be dining here again and it’s a shame as this is a local as we’re new the area and work in the same industry. Don’t eat here if you know what’s good for you."