"We went for a Valentine's Day meal and were seated at 8:20. Our order was taken about 15 minutes later, but our drinks did not arrive with our food. We asked the food runner to check on them, but he never returned. Finally, a waitress came to do a check-back and we asked again for our drinks. By the time our drinks arrived at 8:55 (almost 40 minutes after being seated), my partner had finished his food and I had eaten most of mine. The dirty plates sat in front of us until 9:35, when we had to flag someone down for the bill. After waiting another 10 minutes, we received the wrong bill. When we requested the correct bill and asked for the service charge to be removed, it took another 10 minutes to get the correct bill. We eventually left around 10pm. As someone who manages a restaurant myself, I understand that it can be busy, but the lack of apology or communication from any staff, including a manager, was unacceptable. It seemed like many other tables were also having similar experiences. Throughout our meal, there were additional issues such as staff dropping oily food by the entrance without putting out a wet floor sign, and staff complaining loudly next to customer tables. This is the first time I have felt the need to leave a negative review."
