Cardiff
Vivo Latino

Vivo Latino

147 Cowbridge Road East, Cardiff, Cardiff, CF119AH, CF11 9AH, United Kingdom

Asiatic • Mexican • Seafood • Fast Food


"Review written by wife. The overall experience was good, the starters were great however there were a few things that let it down. 1) It took a while for our food to come out. 2) The drinks we ordered came out in dribs and drabs. At one point a drink for our table was given to another table. Also, we then got the same drink twice. There seemed to be a lack of communication between the waiters. 3) The food was nice, however, my husband ordered his steak and lamb to be medium well but when it came it was practically raw. He wasn’t even able to cut into it. The waitress was nice enough to take it back and have it cooked a bit more. 4) My parents food was way too salty we’re a family who like salt so for us to say it was too salty is really something. The waitress was nice enough to take it back and when it came out it was much better. 5) I had the prawn curry which was nice, it said it was a coconut lime curry however all you could taste was lime which I didn’t mind so much but after a while it was a bit sharp. 6) We called the waitress over again as my sister had ordered taco’s but she didn’t want them anymore, however when we called over the waitress she made it very clear that she was fed up/tired of having to come over to our table. She sighed before speaking and her body language clearly showed she didn’t want to be there. 7) The cocktails seemed as though they had been watered down. I got the bramble and when it came it just tasted of soda water which wasn’t great and so did my sisters cocktail. With adjustments to attitudes and service, it could be a really great place."

Noodlebox

Noodlebox

2 Coburn Street, CF24 4AE, Cardiff, United Kingdom

Soup • Kebab • Seafood • Fast Food


"I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform them of their mistake and was told no you got what you ordered. I brought up my order on their app and once again was told I hadn’t ordered it. The manager then told me I couldn’t add up as I hadn’t been charged. Once I broke down my receipt to him and went through each addition separately he finally admitted defeat. I was then told at 18:22 the missing item would be with me within half an hour to an hour. I rang back at 19:31 to enquire where my food was and was told someone would call me back. 19:48 still no call so I rang back 4 times before my call was finally answered to be spoken to by the same gentleman I had initially spoken to and was told that it would be with me within 15 minutes. He telephoned me at 20:04 to be told he was just leaving the shop and he’d ring me when he was in my road and I could go out and collect it from him as he obviously can’t be bothered to bring it to my door. The food is great I’m not going to lie but the customer service is beyond appalling from the counter staff to the management. It’s now 20:17 and it’s only just turned up and was told we’ve given you a complimentary can...really?? I personally will NEVER order off this restaurant and I really suggest people follow suit. I can honestly say I’ve never been treated as poorly by any other restaurant or takeaway and I really suggest the management look at their own attitude and management skills and then look at the whole staff as a complete unit. Bad management is toxic and it shows in the way your staff treat your customers. Absolutely hands the worst customer service in the whole of Cardiff."