Pizza • Pasta • Europeo • Fast Food
"Poor service. Good location. Ambitious menu. Unfortunately mediocre food at best. The beautiful location alone no longer justifies a visit. Very disappointing. We‘ve visited this restaurant since many years and had been overwhelmed by its location (view and atmosphere) last two times last year have been okay. The food then was not that good anymore but at least the service was good. This time (August 2023) this has been changing into one of the worst experiences me and my friends ever had. Several of them as well as me regard ourselves quite familiar with restaurants at all levels. In short: The service seemed to be bored by the guests. They were totally inattentive. Even expensive wine was not refilled from the bottle. the guest had to do that himself. Explanations about the menu were made reluctantly. The staff rudely pointed out mistakes to each other at the table. There was a lot of staff and the restaurant was half empty. At one point we asked to speak to the manager which I then conducted off the track. This experience with the manager was even more annoying. He just said that he just couldn't find good staff anymore. He didn't even apologize for the poor experience. I was amazed that he still made this claim. It seemed to me that he just openly resignated but expected the dumb guests to give in to that and pay the high prices. I was not asking for a discount of course but I was sure he would do some compensation without having to ask for. But this expectation was an illusion… (we paid the full price of more than 350 Euros) My conclusion: unfortunately absolutely no longer recommendable. The service is now a disgrace. Management just shrugs the shoulders and every trattoria knows that fish isn't served well done and has better service. The prices correspond in the smallest way more to the claim presented. And if even the management only scolds their own staff, the owner should first close the restaurant and start everything from scratch..."
